Data Entry Front Desk
Resume:
Cecilia BROOKS
Atlanta, GA 30331
Phone: 404-***-****
E-mail: ***************@*****.***
SUMMARY
A 15 years extensive Administrative and Customers Services background.
Fedex Ground in Austell, Ga. My job duties are doing Rental Automation, third liner sheet for the contract w/Fedex, filing, answering the telephone for customers calls and resolving problems with the packages and going to the warehouse to the package. Video coding and kicks out from the system.
Abacas Temp Staffing (Department of Revenue) Atlanta, Ga
Mail Processors South Metro March 2018 – present . Data Entry Operator with a 11000 strokes individual and corporate tax’s forms 500 and 600 with a 475 production daily have done it every day daily in the Department of Revenue .
Meet production, open and prep tax documents from the Post Office. Data entry at 475 production daily. Entrance and keying in 500s individual 600 corporation.
Department of Drivers Services Cumming, Ga
Hourly Service Clerk January 2017 – 1/2018
Road test counter work and front counter work giving out numbers for walk in customers reception details work to submit my balance from the counter work. Typing 60 wpm.
USPS
RCA
Canton, GA
November 2013 – 12/2016
Casing
Sorting and delivery USA Mail.
Clayton County Sheriffs Jonesboro, GA
Service Clerk December 2014 – October 2015
Monitor GCIC inputting warrants
Front desk assistant for the Customer and solving problems.
Sign in Warrants for the Intake Customer Representative
Special Warrant.
Brinks Inc. Atlanta, GA
Cash Logistics Processor April 2013 – 11/2013
Monitor ATM’s
Deposit and verify cash and checks for individual and Corporation.
G4s Solutions/Google
G4s Solutions/Google
Administrative for Google Atlanta, GA
May 2011 – 4/2013
Monitor building entrance of Cox level floor levels for safety and security
Control camera functions, create and relay messages to tenants, and workers
Front desk assistant for the Customer Service and Cable Technology Areas
Sign in and out clients and creating word docs and badges for training and registration
Utilized company radios to assign/cancel customer appointments, create files
Inventory control for Cox Enterprises mailroom and Corporate Securities.
Provide superior administrative support, including correspondence, legal documents (SOR’s), communication and policy compliance and problem resolution.
Henry County Schools Transportation McDonough, GA
Special Needs Assistant/Bus Monitor September 2009 – 5/2011
Bus routing monitor checked for speed information and communication to the school
Assisted bus drivers with various activities and promptly informed them of any medical problems.
AAFES, Fort Gilliam (Army Air Force Exchange Services) Forest Park, GA
Logistics Assistant March 2006 – 9/2008
Deployed in Sharana Afghanistan performing Logistics Support. Responsible for the tracking of containers having merchandise for the PX
Monitored the In-gate and Out-gate containers in the Centrum System and the TCMD System ESS System for shipping and manifest numbers.
Responsible for the daily and weekly Air and Ground Shipment Report with UPS.
Created Shipping Instructions and Booking for International Department.
Coordinated delivery of large projects with mailroom clerk.
Initiated “Rush Procedure,” which guarantees “Rush” bookings and create Shipping Instructions (20 per day). 3 hours of submission; met all guaranteed deadlines and enhanced all my booking and created Shipping Instructions SOP.
Won the quarterly “Employee Suggestion Award” for the newly implemented “Rush Procedure.”
Amtrak Providence, RI
Customer Relations /Adm. Asst. September 1987 – 2/2006 2006
Seller of Tickets, Payroll and Customer Relations Clerk
Provided excellent customer service for all passengers and colleagues
Handled customers in the most courteous manner, which reduced filing errors
Monitored the delivery of shipment in a timely manner and logistics
Answered questions concerning fares, routes, reservations and schedules
Cash Management of daily balance sheet of cash received and tickets sold.
Fleet Operations with Staff Engineering and Project Engineering.
T & E for the General Superintendent and Station Supervisor.
Payroll and Benefits for two hundred employees.
Create written and electronic correspondence, edit memos, letters and presentation based on collaborative discussions.
Coordinate and set up schedules for the vehicles and train schedules.
Answer a high volume of incoming calls and in-person inquiries from clients and colleagues, treating each person with respect and providing information as needed.
Accurately process monthly expense reports reflecting supporting documents and budget code indexes.
Coordinate and maintain weekly attendance and annual vacation records.
Organize, update and maintain calendars, assist with special project as needed.
Act as liaison and maintain open lines of communication among senior executives, board members, middle management, administrative staff and union workers.
EDUCATION
Newbury Junior College Boston, Massachusetts
Associate Degree in Business Administrative May 1981
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