Human Resources Customer Service
Resume:
PROFESSIONAL SUMMARY
Diligent student with knowledge of benefits / compensation, benefits
administration, and career pathing. Aiming to leverage my abilities to successfully fill the vacancy at your team. Frequently praised for problem-solving by my peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
SKILLS
• Multitasking Abilities • Clerical Oversight
• Interpersonal Skills • Continuous Improvement
• Teamwork and Collaboration • Analytical Thinking
• Relationship Building • Talent Acquisition
CONTACT
*********@*****.***
FL
EXPERIENCE
Government Contractor
JAN 2011 - JAN 2013 Customer service, Baltimore, MD
• Resolved conflicts between customers, suppliers, contractors and other stakeholders involved in the contract process. Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
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• Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
• Developed and implemented recruiting strategies to meet current and anticipated staffing needs. Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms.
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• Analyzed employment-related data and prepared required reports. SULMATRA BARNES
Banker
JAN 2008 - JAN 2010 Bank of America, Baltimore, MD Customer service and sales bank products
• Supported branch in achieving individual and team goals while acting in customer's best interest.
• Initiated cross-selling activities with existing customers in order to increase product sales volume.
• Analyzed customer needs to determine appropriate banking services and products.
• Maintained up-to-date knowledge of current banking trends, industry standards and best practices. Maintained detailed records of customer accounts, including deposits and withdrawals, to ensure accuracy in all financial transactions.
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• Engaged customers and prospects using questions to discover financial needs.
• Advised customers on investment options available at the bank.
• Initiated quality financial wellness conversations, adding value to customer relationships.
• Assisted customers with routine inquiries regarding account balances and account information.
• Provided guidance to customers on banking regulations, policies, and procedures.
• Earned customer confidence and protected bank operations by keeping information confidential.
• Assisted customers with account management issues such as password resets and account transfers. EDUCATION
Associate in Arts (A.A.) in Business/Criminal justice JUL 2013 Ccbc, Baltimore MD
LANGUAGES
Portuguese
Fluent
• English
Fluent
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English
Fluent
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VOLUNTEER EXPERIENCE
Children cancer hospital
FEB 2004 - FEB 2011 Children hospital, Baltimore, MD
• Ability to work independently or collaboratively as part of a multidisciplinary team. COMMUNITY SERVICE
Cheff
JAN 2007 - JAN 2012 Salvation Army, Baltimore, MD
• Maintained high levels of cleanliness and organization within the kitchen environment.
• Performed prep work such as chopping vegetables or marinating meats prior to service hours. Engaged with customers to offer menu information, provide suggestions and show genuine appreciation for business.
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AWARDS
• Banker, sales, customer service, management
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