Case Manager Criminal Justice

Rena D. Garrett

**** *. ******** **** *******, IL 60644 Phone: 773-***-**** **********@*****.***

Key Skills

Advanced Knowledge in MS Word, MS Excel, Outlook, and Power Point

Effective Public Speaker

Problem Solver both Analytically and Logically

Excellent Planning & Organization Skills

Superior Interpersonal, & Teamwork Skills

Time Management

Conflict Management

Certifications

Certificate, Administrative Office of The Illinois Courts (AOIC)- Probation

Certificate, Court Appointed Special Advocate 2014-2020

Education

Keller Graduate School of Management, Chicago, IL

MS in Project Management

Northeastern Illinois University, Chicago, IL

BS in Criminal Justice/Urban Studies

OBJECTIVE

To obtain a position as a Case Manager or a Case Worker for youths involved in the criminal justice system.

RELEVANT SKILLS & EXPERIENCE

Judicial

●Conduct assessment, collect, and compile data, social history, and necessary information to establish a court case file.

●Write reports for pending foster care cases including findings and recommendations.

●Recommend services for the youth and families according to court orders.

●Extensive Knowledge of the criminal justice system and court proceedings.

Case Management

●Maintain detailed case notes and client records.

●Contacted resources on client’s behalf.

●Create short-term individual goal plans.

●Able to aid youths going through homelessness, trauma, or other life events.

●Initiated and established client support to outside agencies such as La Casa Norte, Heartland Human Services and The Aids Foundation for participants.

●Update client Temporary Aid for Needy Families (TANF) cases using CCMS, KIDS, IPAC, and PASDX Systems.

●Searched different databases for missing parents using IMES, SACWIS, and IES.

●Monitor services provided to the client to ensure effectiveness in meeting service goals.

Program Management

●Responsible for updating business processes and procedures per Federal Energy Regulatory Commission (FERC) standards.

●Assisted with Quality Assurance Improvement by monitoring incoming calls to ensure the highest quality of customer service.

●Maintained MRI database of resident’s information, accounts payable, & maintenance logs.

Education/Training

●Facilitated Training at 4 office locations providing a comprehensive orientation and training for income Information and Referral Specialist.

●Supervised, trained, and conducted regular yearly training on organizational policy matters and program updates.

●As a Quality Assurance Supervisor, identified areas that may need intervention and submitted plans of action as needed to supervisors for the purpose of coaching.

●Presented training/instructions to both colleges and upper management; evaluates training effectiveness.

EMPLOYMENT HISTORY

DCFS

LCFS

Youth Outreach Serv

Child Protection Specialist, 2022-Present

Child Welfare Specialist, 2019-2022

Juvenile Justice Counselor, 2014-2018

Catholic Charities

Information and Referral Specialist, 2013-2014

Illinois Action Children

Family Resource Specialist, 2011-2013

Near Westside CDC

Case Manager, 2009-2011

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