Customer Service Data Entry/dispatcher
Resume:
Lisa Boshears
Ready to work
Glendale, AZ *****
********.*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
The moving guy-Tempe, AZ
February 2021 to Present
I answer and quote all jobs
Billing
Problem solving
Customer service
Get orders separated and put on the right set of guys Help get equipment on the trucks. Fillies. Shrink wrap, bumper pads, straps. Dispatch the trucks and coordinate with customers on etas and pretty much handle from start to finish . Also run payments and go to court if any legal issues arise. Transportation Coordinator
Triviym logistics-Chandler, AZ
April 2016 to January 2021
Would cold call customers and take inbound calls for customers looking to move freight (heavy equipment) I would arrange a carrier to haul the freight for less the the negotiated rate. Tracked and traced the load from start to finish .handled any issues that come up I'm a good problem solved think outside the box . I would do the check calls until load was completed communicated with customers with updates or any issues. Once completed I did the billing and any collection . Posted my loads on the load boards as well
Accounts Manager
Kamble transportation-Phoenix, AZ
January 2005 to December 2015
I started as a carrier relations person I would qualify carriers by verifying their insurance, checking references, checking their MC authority. I would enter the available carriers on our days bade so the sales team could match our loads with a qualified carrier. Then got promoted to working in the Midwest division the duties where to answer a bust phone line . Then I would try and march carriers to out produce loads we had . Harder then it sounds . But I was doing check calls verifying location calling customers with updates. Problem solving heavy data entry . Billing collections and the eas promoted to southeast division manager where I had 2 assistance was cold calling building a report with my customers book freight matching carriers to loads answering phones typing orders check call monitoring carriers major problem solving . On call 24/7 did all the billing of my loads and did collections . Did everything from boiling the freight all the way until the invoice was paid. Education
Associate's degree in Secretarial
Mcmurry College - Abilene, TX
September 1990 to May 1992
Skills
• Typing
• Dispatching
• English
• Continuous improvement
• Customer relationship management
• Account management
• Administrative Experience
• Front desk
• Analysis skills
• Hospitality
• Negotiation
• Shipping & receiving
• Upselling
• Order entry
• Communication skills
• Front Desk
• Research
• Microsoft Outlook
• Cold Calling
• Computer Skills
• Logistics
• Data Entry
• Microsoft Excel
• Administrative experience
• Accounting
• Microsoft Office
• Computer skills
• Accounts Receivable
• Pricing
• Data entry
• Sales
• Customer Service
• Customer service
• Windows
• Freight
• Microsoft Word
• Phone etiquette
• Operating systems
• Supply chain
• Customer support
Certifications and Licenses
Driver's License
Assessments
Management & leadership skills: Planning & execution — Proficient May 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Verbal communication — Proficient
July 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling — Proficient
May 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Communication skills — Proficient
July 2024
Communicating clearly and concisely, and understanding others Full results: Proficient
Inside sales — Proficient
May 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
May 2024
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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