Customer Service Data Entry

Amelia Peralta

*** * ***** ** *** Floor

Norristown, PA 19401

401-***-**** **********@*****.***

OBJECTIVE: To land a role that will utilize my superb customer service skills. I have over 10 years of customer service experience and being a customer [myself] have the ability to provide the best service customers expect. Currently working as a CNA (Certified Nurse Assistant) however, due to COVID-19 - I am looking to obtain a work from home role.

SKILLS:

Bilingual: Fully able to speak, read and write the English and Spanish language

Strong ability to multi-task

MS Word & Data Entry Skills

Exercise effective judgement, sensitivity and creativity in all situations

Establish and maintain strong working relationships in course of work

Effective Communication

Team Player

Critical Thinking

Problem Solving Skills

Analytical Thinker

Coaching and Mentoring

Solid computer skills with the ability to quickly learn programs and new technologies

Able to prepare and analyze reports in a detailed oriented and highly organized manner

Cyber experience

RELAVENT EMPLOYEMENT EXPERIENCE

Customer Service Associate

CNA WORK EXPERIENCE

Penn Medicine Home and Hospice Care-Philadelphia, PA/ Home Hospice Aide 2020-Current

Wawa-East Norriton, PA/ Customer Service Associate 2019-2020

Meadowood Senior Living- Worcester, PA/ CNA 2017-2020

Berkshire Place Nursing and Rehabilitation Center - Providence, RI/ Restorative Aide 2013-2016

Berkshire Place Nursing and Rehabilitation Center - Providence, RI/ CNA 2012-2013

EDUCATION

Certified Nursing Assistant Training Program 2012

● CPR/First-Aid, Body Mechanics, Infection Control, Communication Skills, Hoyer Lift, Resident rights, also Personal Care skills

Central High School – Providence, RI Diploma

CCRI – Providence, RI 2009-2010

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