Customer Service Assistant Manager
Resume:
Barbara Dickerson Johnson
Brookneal, Va 24528
Phone: 434-***-****
Cell: 434-***-****
E-Mail: ********@*****.***
Professional Summary
Conscientious and effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.I believe anything is possible if you put your mind to it. Great customer service is a must in the retail industry. After all our customers are who pay our salary. Treating customers as you want to be treated is a sure way to stay in business, because they will frequently shop with you. I learn quick. Whatever I do not know I am willing to learn.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Customer relations
Anything that I do not know I will be willing to learn
Work History
August 2010 to Current
Dollar General 1313 Lynchburg ave suite A
Assistant Manager
Promoted from Sales associate to Assistant Manager?
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of [9] sales associates, [3] lead sales associates
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
September 2004 to April 2009
Subway Lusardi Drive Brookneal, Va
Sandwich Artist
Same as previous employment with subway from 1992-1993
July 2001 to September 2004
Food Lion Brookneal, VA
Cashier/office feast/scan analyst
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Worked in deli/ meat dept/dairy/produce/hba
Hang ads and sales tags on shelves
Ordered hba products
Inventory prep
Ran registers
Checked in vendors
Paperwork for dsd
Used telxon
Cleaned store
Bagged groceries
Managed front line
Managed office/money
Open/close store
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June 1994 to August 2001
Gladys mini mart Hwy 501 Gladys, va
Cashier/manager
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of [7] sales associates
Open/close store
Assigned employees to specific duties to best meet the needs of the store.
Checked in vendors
Used telxon for store orders/ cigarette orders
Frequented food/ vendor shows in Roanoke
Made store employee schedule?
Handled paperwork
Stocked shelves as well as coolers
Inventory
December 1992 to December 1993
Subway Lusardi drive Brookneal, Va
Sandwich artist
Assigned employees to specific duties to best meet the needs of the store.
Counted cash drawers and made bank deposits.
Managed staff
Open/close
Orders
Inventory
Catered to school events
Adjusted sale prices and special sub of the month deals
Cleaned inside restaurant and outside Maintenance. ? ? ? ? ? ? ? ? ?
Assigned employees to specific duties to best meet the needs of the store.
Education
1994 William Campbell Naruna, Va
High School Diploma General
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