Case Management Manager
Resume:
Brittany Dunlap, BSW
Brittany.alexis.dunlap@gm
ail.com
Hermitage, TN 37076
Education:
Tennessee State University Bachelor of Science Social Work
May 2022
Employment:
Medical Case Manager / Service
Navigator
Nashville CARES 12/2022 to Present
● Handling case assignments, draft legal service plans, review case progress and determine case closure.
● Facilitate multiple care aspects (case coordination, information sharing, etc.)
● Arrange abeyances with social services, health and governmental agencies.
● Develop effective working relations and cooperate with medical team throughout the entire case management process,
● Provides support and follow-up to assist clients in accessing a variety of services and benefits.
● Provides the following to clients HIV treatment education, treatment adherence skills, health and wellness education, provider communication skills, HIV status disclosure support, and safer sex education and support.
● Assists team members and assigned clients in scheduling appointments, assisting with paperwork, providing information and referral for medical, insurance, entitlement, housing, education, employment, and other identified services Pharmacy Technician Kroger’s Pharmacy 10/2021 to June 2023
● Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
● Maintains records by recording and filing physicians' orders and prescriptions. Behavioral Specialist Regional Intervention Program 4/2022 to 6/2022
● Provision of classroom training and limited case management services to families enrolled in the program.
● Utilize and manage data systems to identify & address problem behaviors and solution-focused RIP classroom, home, and community programs Teach and model positive behavior management techniques and strategies with both adults and children in a classroom setting. Auto Adjuster Medical Reimbursement of America 2/2019 to 7/2019
● Reviews and researches accident claims to investigate possible leads.
● Coordinates insurance benefits for patients.
● Contacts patients, insurance representatives, and attorneys to verify relevant details and obtain maximum payments.
● Bills no-fault and TPL carriers when appropriate.
● Requests documentation from insurance representatives when no no-fault insurance exists.
● Closes and returns claims to client upon resolution using correct text and procedures regarding denial process.
Caregiver Senior Helpers 9/2015 to 8/2020
● Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
● Allows and encourages residents to do as much of their own care as possible. Internships/Volunteer:
Seasonal Volunteer Hope Adult Shelter (Pontiac, MI) 12/2020 - 12/2023 Provided case management services, assisted with meal time, and sorting essential items for clients. BSW Intern Mending Hearts 8/2021 - 12/2021
Provided social work services to women participating in the residential program.
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