Sales Representative Customer Service
Resume:
LORI MCNAUGHTON
**********@*****.*** Laguna Niguel
PROFILE SUMMARY
Goal-oriented, experienced in working in a fast-paced and changing environment that requires technical and interpersonal skills. Extensive knowledge and experience in performing complex sales and daily operations. Trustworthy, ethical, and committed to superior customer service. Confident in interactions with individuals and or groups at all levels. Able to multi-task effectively and resourceful at completing projects.
• Adept at troubleshooting and resolve complicated issues
• Superb communication skills
• Hard working, adept at multi-tasking
• Excellent sales, negotiation skills
• Adapt easily to new CRM and software systems
WORK EXPERIENCE
Nature Care Landscape services
Lake Forest
Sales Representative 12/20 to present
• Promotion of Nature Care Landscape services to prospective and existing clients.
• Cold Call, follow up with Facility Managers, Property Management, Homeowner’s Associations Educational, Large Retail Outlets, Assisted Living – Nursing Homes.
• Target niche market through Instagram and LinkedIn.
• Walk prospective customers properties to determine costs for landscape maintenance, submit proposals.
• Ensure customer satisfaction before, during and upon completion of project (maintain positive relationship).
• Communicate with applicable management to ensure scope of work is executed smoothly. Vitamix
Orange County, CA
Sales Representative 01/19 to 3/20
• Attended an extensive training program on the Vitamix product line for demonstration sales.
• Live demonstrations at various Costo store locations 10 day/12-hour shifts.
• Emphasized the features of products and accessories to highlight how they solve customer problems.
• Answer questions about the products to discuss customer's needs.
• Achieved daily Sales Quotas.
Easterday
Business Development
Commercial Janitorial Services 01/18 - 01/19
• Generate new leads by prospecting, networking, acting as an assertive hunter.
• Own and manage a sales funnel.
• Prepare and deliver cleaning proposals. Follow up based on Client's needs.
• Daily Prospecting of 25-30 leads per day seeking new business.
• Successfully transition your clients to an account manager after closing the sale CleanNet of Southern California 01/15 - 10/17
Business Development
Commercial Janitorial Services
• Responsible to generate new business and build own prospect pipeline.
• Research and build cold accounts (i.e., adding contacts, sending emails, cold calls)
• Prepare and deliver cleaning proposals. Follow-up based on client needs.
• Prepare prospective clientele letters to benefit cold calling lead generation.
• Daily prospecting of 1-20 leads per day seeking new business.
• Effectively manage client relationships
TJS Services, Woodland Hills, CA 01/12 - 12/14
Business Development Manager
Commercial Janitorial Services
• Year to date increased $2.5 million in new business and built own prospect pipeline.
• Research and build cold accounts (i.e., adding contacts, sending emails, cold calls)
• Prepare and deliver cleaning proposals. Follow-up based on client needs.
• Prepare prospective clientele letters to benefit cold calling lead generation.
• Successfully renegotiated existing contracts at higher rates
• Effectively manage client relationships
Spectrum Building Services, Irvine, CA 02/10 - 10/11 Account Executive
Commercial Janitorial Services
• Responsible to generate new business and build own prospect pipeline.
• Research and build cold accounts (i.e., adding contacts, sending emails, cold calls)
• Prepare and deliver cleaning proposals. Follow-up based on client needs.
• Prepare prospective clientele letters to benefit cold calling lead generation.
• Daily prospecting of 1-20 leads per day seeking new business.
• Effectively manage client relationships
EDUCATION
IVCC – Business Administration, AA Degree, Oglesby, IL
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