Customer Service Representative
Resume:
Jeremy Hertel
Experienced Applicant
Burlington, KY 41005
**********@*****.***
Objective
Experienced applicant looking for a rewarding full-time position with great benefits to support myself and my family. I have over 20 years of customer service experience and am highly skilled in that area as well as administrative/clerical duties.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Anthem, Inc. - Mason, Oh
October 2019 to Present
Answer inbound calls from current medicare advantage plan members and answer questions and inquiries about their plan, benefits, monthly premiums; assist members in finding In-network doctors and specialists and facilities; assist members in submitting needed information regarding their plan (late enrollment penalty attestations, coordination of benefits with other health insurance policies); assist members in taking monthly premium payments; assist members with scheduling appointments.
Head LifeguardCustomer Service Representative
Swimsafe Pool Management - Blue Ash, OH
February 2018 to October 2019
(Via YMCA Blue Ash after aquatic department was contracted out to this company) Be a leader and role model to all newer and younger lifeguards and assist on job coaching and skill development; monitor all aquatic areas and pools; act as the lead in life-saving and rescues; step in for manager in absences to run aquatic department when needed and ensure a safe and enjoyable aquatic environment; test pool water chemical levels and document all recordings; document and submit all necessary rescue reports
Head Lifeguard and Lifeguard Instructor
Blue Ash YMCA - Blue Ash, OH
February 2014 to February 2018
Head Lifeguard - Be a leader and role model to all newer and younger lifeguards and assist on job coaching and skill development; monitor all aquatic areas and pools; act as the lead in life-saving and rescues; step in for manager in absences to run aquatic department when needed and ensure a safe and enjoyable aquatic environment; test pool water chemical levels and document all recordings; document and submit all necessary rescue reports
Lifeguard Instructor- Plan and facilitate classes for new lifeguards and ensure proper training in all rescues in water or on land and ensure all safe and proper procedures are followed (Lifeguarding etiquette, rescue skills, monitoring pools, first-aid, CPR/AED use, emergency oxygen use, water chemical testing) This department was contracted out to Swimsafe Pool Management in February 2018.
Education
Cincinnati State Technical and Community College - Cincinnati, OH
September 2002 to June 2004
Majored in Culinary Arts and Deaf Studies
Reading Jr./Sr. High School - Reading, OH
February 2001 to June 2002
Moeller High School - Cincinnati, OH
August 1998 to February 2001
Skills
Customer service for 23 years of experience
Administrative/Clerical
Answering phones/outbound calling
Moderate knowledge of American Sign Language
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