Customer Service Representative

El Paso, TX ***** 915-***-**** *********.**@*****.*** WWW: Bold Profile

VANESSA PADILLA

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. PROFESSIONAL

SUMMARY

SKILLS Credit card payment

processing

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● Technologically savvy

● Quality assurance controls

● High-energy attitude

● Clerical support

● Adaptive team player

Inbound and Outbound

Calling

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CUSTOMER SERVICE REPRESENTATIVE 07/2015 to 08/2024 Empire Today, El Paso, TX

QUALITY CONTROL INSPECTOR 10/2013 to 07/2015

Fed Ex Ground, El Paso, TX

CUSTOMER SERVICE ASSOCIATE 10/2010 to 06/2013

Lone Star Laundry, El Paso, TX

WORK HISTORY

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

● Educated customers on special pricing opportunities and company offerings.

● Documented conversations with customers to track requests, problems and solutions.

● Assisted customers in making payments on accounts and setting up payment plans.

● Fielded customer complaints and queries, fast-tracking them for problem resolution.

● Answered 100+ inbound calls per day and directed to individuals or departments. Assessed materials, parts and products for conformance with quality control requirements and production specifications.

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● Inspected and repaired products to meet project expectations.

● Inspected packages to make sure they were deliverable. If package was damaged, would re-package and relabel to make sure it was to customer satisfaction.

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Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Met and exceeded productivity targets by handling every interaction with top-notch customer service.

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● Assisted customers in making payments on accounts and setting up payment plans. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

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Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

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El Paso Academy Charter High School, El Paso, TX

High School Diploma, 05/2003

EDUCATION

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