Project Manager Account
Resume:
Rob Young
Project Manager
********@*****.*** • 770-***-****
http://www.linkedin.com/in/rob-young-pmp-a806967 • Atlanta, GA Experienced Project Manager with over 20 years of expertise, specializing in Information Technology, eFiling, eCertification, and system rewrites. Adept at launching and overseeing statewide initiatives, fostering effective communication with high- level stakeholders, and delivering technology solutions. Possesses proficiency in Microsoft Project, SQL Server Reporting Services, Accent, Jira, ClickUp, Visual Basic, and .NET. Areas of Expertise
Quality Control & Compliance
Legal Industry Initiatives
High-Level Stakeholder Communication
E-Filing & E-Certification
System Rewrites
Cross-Departmental Coordination
Technology Solutions & Troubleshooting
MS Office Suite
Adobe Suite
Professional Experience
GSCCCA, Atlanta, GA 2016 – Present
Product Specialist, eCertification Project Lead (2017 - Present) Lead statewide eCertification portal project, overseeing training, testing, and providing technical support. Manage operations for statewide eFiling system, ensuring smooth resolution of eFiling matters and consistent product quality. Project manager for new statewide notification system, collaborating with high-level state officials and overseeing planning. Assist in project management for extensive system rewrite, maintaining schedules, and liaising with third-party vendors—Guide Superior Court Clerks in maintaining indexed information quality and implementing cost-effective technology solutions.
● Launched statewide eCertification portal, driving improvements based on user feedback.
● Ensured seamless operation of statewide eFiling system, consistently delivering quality products.
● Led development and launch of new statewide notification system, meeting state's needs and expectations.
● Played a pivotal role in extensive system rewrite, facilitating effective communication with third-party vendors and internal development teams.
Customer Support Representative (2016 - 2017)
Facilitated communication between multiple departments for eFiling project. Interacted with high-ranking County Officials and customers to address inquiries, concerns, and requests related to computer and website issues. Provided solutions for content management and internet connectivity and effectively diagnosed and resolved technical hardware and software issues.
● Played key role in smooth rollout of Statewide Plat e-filing project.
● Efficiently managed cross-departmental communication, enhancing project coordination.
● Demonstrated strong interpersonal skills by effectively addressing inquiries and concerns from high-ranking officials and customers.
● Delivered timely solutions for content management, internet connectivity, and technical issues. Additional Experience
Project Manager, The Westport Group, Roswell, GA
Photographer, Freelance, Atlanta, GA
Education
Associate of Arts in Information Security
University of Phoenix, Phoenix, AZ
Licenses & Certifications
PMP Certificate, PMI, October 2023
Contact this candidate