Customer Service Experience

ZULEYKA CASTRO

CONTACT PROFESSIONAL SUMMARY

Address : Monument Road, Jacksonville Organized and dependable candidate successful at managing multiple

FL, 32225 USA priorities with a positive attitude. Willingness to take on added responsibilities

Ph to meet team goals. Detail-orlented team player with strong organizational

eee skills. Ability to handle multiple projects simultaneously with a high degree of

Email : ***************@*****.*** accuracy.

SKILLS WORK HISTORY

* Message Delivery ‘Transporter, 09/2025 to Current

«Equipment Tranéport FEH Transportation - Jacksonville Fl

© Problem Resolution * I cleaned and maintained vehicles and assessed vehicles for damage after

rental, delivering excellent customer service in Spanish and English.

Maintained accurate and detailed records of incoming and outgoing vehicles

to enable tracking history and reporting to management.

Collaborated with other colleagues to prioritise customer experience while

* City and non-city driving

* Active Listening

* General Housekeeping

« Transportation Safety Protocols maintaining excellent performance metrics.

+ Customer Service * Assisted management by being able to deal with a number of duties. From

* Customer rapport driving cars to and from the airport after returning, driving to other locations

+ ‘Adaptability to Changing Conditions in Florida to retrieve cars, cleaning vehicles when understaffed, inspecting

and keeping logs of vehicles and reporting to management, signing off

vehicles after returning, and providing face-to-face customer service.

* Developed strong working relationships with coworkers through effective

LANGUAGES communication skills, contributing to a positive work atmosphere for all

Spanish: parties involved in the transportation process.

Bilingual or Proficient (C2) Mail Sorter, 09/2022 to 12/2022

English : Pitney Bowes - Jacksonville Fl

ed uses + Facilitated smooth transitions between shifts by maintaining clear

Intermediate (B1)

communication channels with colleagues regarding ongoing tasks or

unresolved issues.

Participated in quality assurance initiatives aimed at minimizing errors and

enhancing overall operational performance

Performed final preparation for outgoing, metered correspondences prior to

placement for production.

Sorted and placed mail into mailboxes and post office boxes with high levels

of accuracy.

Proved successful working within tight deadtines and a fast-paced

environment.

House Cleaner, 03/2019 to 04/2019

Four Seasons Cleaning - Jacksonville Fl

* As the main driver, was responsible for transporting staff to and from jobs.

* Cleaned and polished glass doors, mirrors and other surfaces to maintain

professional appearance.

* Handled equipment, chemicals, and materials properly and with caution.

* Cleaned and sanitized bathrooms, kitchens and other similar areas according

to established protocols,

+ Vacuumed rugs and carpeted areas throughout the house

+ Enhanced client satisfaction by delivering thorough and efficient cleaning

services tailored to individual needs.

* Collaborated with team members to complete large-scale projects within

tight deadlines, ensuring top-quality results.

* Polished fixtures to achieve professional shine and appearance.

+ Hand-dusted and wiped down office furniture, fixtures, and window sills to

keep areas clean and comfortable.

* Created spotless surfaces by dusting, sweeping, vacuuming and mopping.

* Organized tasks efficiently, prioritizing workload according to client

preferences and property requirements.

EDUCATION

Escuela Superior Juan Quirindongo Morell - Vega Baja, 00693, Puerto

Rico

Contact this candidate