Sales Manager Customer Service
Resume:
JAMES MCLUCAS
Raeford, NC 28376
910-***-**** - *.***********@*****.***
PROFESSIONAL SUMMARY
Focused Sales Manager committed to motivating others and offering extensive
knowledge penetrating new territories and promoting product lines. Highly effective
mentor driven to assess individual and group performance to implement improvements
and set goals. Determined individual with background in establishing and nurturing
lucrative partnerships.
ACCOMPLISHMENTS
SKILLS
Work History
07/2019 to 02/2023
04/2015 to 06/2018
01/2015 to 03/2018
02/2001 to 03/2014
Brarcatrian
Exceeded sales plans every year, sales manager of the quarter.
As a sales consultant million dollar producer
¢ Maintaining Clean Work Areas ¢ Time Management
¢ Customer Service Management ¢ Professional Relationships
¢ Market Research ¢ Customer Satisfaction
¢ Deployment Management
Sales Manager
Home Depot — Virginia Beach, VA
¢ Handled customer relations issues, enabling quick resolution, and client
satisfaction.
¢ Resolved customer issues quickly to close deals and boost client satisfaction.
¢ Conducted team meetings to reinforce goals and objectives and set clear
expectations about policies and procedures.
¢ Coached and counseled sales personnel, assisting with individual selling efforts
and helping sales representatives reach targets.
¢ Recruited and hired top-level talent to add value and expertise to sales department.
Sales Manager
Home Depot — Greensboro, NC
¢ Handled customer relations issues, enabling quick resolution, and client
satisfaction.
¢ Resolved customer issues quickly to close deals and boost client satisfaction.
¢ Conducted team meetings to reinforce goals and objectives and set clear
expectations about policies and procedures.
¢ Coached and counseled sales personnel, assisting with individual selling efforts
and helping sales representatives reach targets.
Project Manager
CRC - Fayetteville, NC
¢ Planned, designed, and scheduled phases for large projects.
¢ Monitored project performance to identify areas of improvement and make
adjustments.
¢ Coordinated with cross-functional teams to resolve project issues and mitigate
risks.
¢ Achieved project deadlines by coordinating with contractors to manage
performance.
Sales Consultant
Home Depot — Fayetteville, NC
¢ Used consultative sales techniques to understand customer needs and recommend
relevant products and services.
¢ Provided sales and customer service assistance to walk-in traffic
¢ Responded to telephone and in-person requests for information.
¢ Followed up with existing customers to provide additional support and address
concerns.
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