Customer Service Data Entry

Brandon Young

**** **** **** ***** *******, OH **130

******************@*****.*** - 585-***-****

Excellent at juggling multiple tasks and working under pressure. Broad job experience includes customer service, call service, electrical work, social work, and Data Entry. Instacart Shopper

Instacart shopper June 2022 - currently

Responsibilities

Shopping and delivering quality groceries within required time limits and providing excellent customer service while following all COVID-19 safely regulations. Maintenance

Wegmans - Maintenance and Helping Hands, Penfield, NY - May 2019 to June 2022 Responsibilities

HH - clearing parking-lot of shopping carts and clutter/garbage. Stocking all carts in the building so future customers have carts for shopping.

Maintenance - Clean, repair, replace and restock supplies throughout all departments. Take out all trash and keep all bathrooms up to the Wegmans standard.

M

Accomplishments

Consistently receive positive reviews from plmanagement and customers, approved for performance based promotions every 6 months.

School Bus Attendant

Monroe Boces #1 - School Bus Attendant, Penfield, NY - November 2018 to March 2020 Responsibilities

Maintaining a safe and healthy environment for students (Most of which suffer from mental or physical disabilities) and staff while transporting many different students to and from various educational and medical facilities as well as ensuring they arrive home safely. Accomplishments

Always ensured student safety and was personally responsible for changing buses that had significant issues with students and staff.

Cannon Crewmember 13B

US Army - Airborne Cannon Crewmember, Fort Bragg NC - January 2014 to May 2018 Responsibilities

Maintain a Howitzer cannon and multiple vehicles in the carpool, constantly training and honing our accuracy and skills at various ranges using live and non live ammunition. Memorizing radio communication between other forces to effectively place shots downrange to support infantry and other ground units in enemy territory. Maintaining the standard for 82nd Airborne units by completing monthly jumps and keeping an above average fitness score to qualify for jump pay and fulfill duties in various crew positions. Accomplishments

Promoted to E-1 upon completion of basic combat training, for exceptional leadership and fitness scores. Promoted to E-2 upon graduating AIT for cannon knowledge and operational abilities. Promoted to E-3 upon graduating Airborne school for highest fitness score in the course and finishing all requirements in 1 iteration. Promoted to E-4 (specialist) 6 months after arriving to unit in Fort Bragg 3-319th 1st battalion AFAR. Qualified for selection for Rangers and SS units near end of contract in 2018. Data Entry Specialist

DXID - East Rochester, NY - January 2010 to December 2014 Responsibilities

Make outgoing and receive inbound calls amongst medical practices to set up medicare advantage chart reviews for individuals that use medicare or medicaid insurance. Schedule on and offsite reviews withen the given time frame. Maintain constant up to date logs amongst associates to ensure proper communication and correct information. Mail initial chart copy request follow up on the mailing and/or fax information over to the practices. File paper copies properly and ensure that nurses are notified when it is available to be reviewed, complete, and where it is at all times.

Accomplishments

Achieved the lowest error rate in the company nation-wide with 0.00% errors over the course of 2 years. never made a mistake with data entry and averaged 1st or 2nd place in calls annually, averaging 35-40 schedules per day, expectations were 15-20 confirmed schedules per day. Water Tester

Pettis Pools & Patio - East Rochester, NY - July 2007 to August 2010 Responsibilities

Examined customer water by performing basic and advanced water chemistry to determine methods of improving overall pool and spa chemical effectiveness and comfort. Checked levels of harmful materials in water supplies so that public health isn't at risk. Much of the work is done outdoors and requires that I be in good physical shape for bending to test and retrieve water samples. In addition, i've had to work within confined spaces, and be able to work and wear safety gear. Accomplishments

Trained over 20 employees to obtain the skills necessary to be an efficient water tester and lead them in the right direction to advance with this company. Went from just pool testing to a very impressive sales employee also; was able to sell over 100 pools in the course of my sales duration. EDUCATION

Regents Diploma

East Rochester High School - East Rochester, NY

2004 to 2008

ADDITIONAL INFORMATION

SKILLS:

• Strong verbal communication

• Extremely organized

• Team leadership

• Fast paced learner

• works well with all age groups

• physically fit

• People-oriented

• Dependable

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