Pharmacy Technician Customer Service

CRYSTAL

CNorth Augusta, Sc ***** +1-706-***-****,

F FIGUEROA ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Also a forward-thinking pharmacy team member with expertise to supervise staff operations and strengths necessary for effective work. Improve staff knowledge and abilities by delivering personalized coaching and training. Well-versed in standards and regulations and able to enforce strict compliance. Authorized to work in the US for any employer. CERTIFICATIONS

PTCB

American Heart Association

BLS and Heartsaver First Aid

National Board of Pharmacy Certification

Ohio Board of Pharmacy - Pharmacy Technician Certified Georgia Board of Pharmacy - Pharmacy Technician Certified AAMA

Certified Medical Assistant

SKILLS

Recruitment and onboarding, Employee scheduling, Prescription filling, Medical history intake Examination preparation, Patient assessment, Diagnostic testing, Vital signs documentation, Written communication, Google Drive, Staff training, Compliance monitoring, Performance improvement, Sterile Compounding, Chemo Compounding, Microsoft Office, Injections EXPERIENCE

Oncology Pharmacy Tech September 2022- Current Augusta Oncology Augusta, Ga Preparation of chemotherapy medications in an aseptic environment, both hazardous and biohazard, Inventory control, Pharmacy math. Regimen implementation. Integra, Lynx, Pharmacy keeper. Pharmacy Operations Manager February 2022 Walgreens Augusta, Ga Operations management of pharmacy tech staff, retail pharmacy duties, Inventory management, Customer service Training of new employees and Onboarding, Schedules and certification trainings. Area Manager October 2021 - February 2022 Nightingale Augusta, Ga Oversees All CMA, RN, and CNA jobs. Drug Testing for employment, Timekeeping., Certified Medical Assistant June 2021 - October 2021 Dr Donnie Dunagan, Allergist Augusta, GA In charge of Allergy shots and shot records, prior authorizations, allergy testing, extraction formulas, paper and electronic charting, vital signs, immunization injections, medication refill, medication assistance, cleaning and restocking exam rooms.

Advanced Pharmacy Technician October 2020 - June 2021 Augusta University Health System Augusta, GA Preparation of chemotherapy medications in an aseptic environment, both hazardous and biohazard. Refilling the Omnicell as needed.Maintaining records for clinical study trials. Ordering inventory and maintain cleanliness of location.Etc.

Inpatient Pharmacy Technician June 2019 - September 2020 Cleveland Clinic Cleveland, OH Responsible for packaging, preparation, and distribution of medications, inventory control, customer service and maintaining pharmacy records Accurate and timely preparation of medications which may include selection, labeling, repackaging, non-sterile compounding, and sterile compounding. Communicates with other caregivers and patients in an effective and positive manner./ Demonstrates emotional control and intelligence in managing work relationships. Attends and actively participates in team huddles and meetings. Assist with pharmacy caregiver and student training. Shares responsibility for accomplishment of the team's tasks and goals. Pharmogistics, Pharmacykeeper, Pyxis ES, Epic.

Pharmacy Inventory Specialist July 2013 - August 2019 CVS Pharmacy Brookpark, Ohio Answering and directing calls, Check patients profiles. Collecting payments for medication. Calling insurance companies and billing insurance companies online. Customer service. Mathematical equations to convert for medical dosing scales. Inventory management. Processing orders. Maintaining up to date required training. Medication counts and measurements, Compounding and bio-hazard disposals, HIPAA compliance. EDUCATION

AAMA Certified Medical Assistant: Medical Assisting January 2012 Sanford Brown, MIddleburg Heights, Oh Diploma: Computer Science June 2004 Vermilion High, Vermilion, OH Certificate of Completion in Computer Science: Computer Science June 2004 EHOVE Career Center, Milan, Oh

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