Customer Service Call Center
Resume:
Peterson Jacques
******************@*****.***
**** ***** **** **** ******* FL
Summary
Multilingual customer service professional with advanced Spanish and French abilities. Demonstrated success in making callers feel comfortable and
resolving diverse issues. Excellent communication and multitasking abilities.
Experience
Reconn.mr survey, Work from home customer service march 2024 to may 2024
Making inbound/outbound calls.
Respond to customer inquiries via phone, email, and chat.
Providing accurate information about products and services.
Made consistent outbound calls by identifying and assess customers’ needs to achieve satisfaction
Bilingual Customer Service Representative
CustomerServ • 03/2021 - 01/2023
I used to handle high volume of incoming calls thoroughly and efficiently, gathering customer information, fulfilling customer needs and
educated them where applicable regarding products and services Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
Receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues
Collaborates with a team to resolve customer concerns and improve performance through feedback and communications received from customers
Remote Outbound Call Center Rep
AnswerNet •
03/2018 - 03/2021 Made consistent outbound calls by identifying and assess customers’ needs to achieve satisfaction
Provided accurate, valid and complete information by using the right methods/tools Handled customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution Meet personal/customer service team sales targets and call handling quotas
Skills Caller Assistance, Service Recommendations, Call Management, Refund Processing, Customer Support, Sales Promotion, Call Center Operations, Strong Interpersonal Skills, Script Reading, Problem-Solving, Upselling Strategies, CRM
Systems, Goal-Oriented, Detail Oriented, Script Memorization, Sales Reporting, Closing Techniques, Stress Tolerance, Cold-Calling, Continuous Improvement, Salesforce, Active Listening, Persuasive Strategies, Sales Pitches, Attention to Detail, Customer Inquiry and Response, Customer Targeting, Outbound Calling, Interpersonal Communication, Team
Leadership, Warm Calling, Inbound Calls, Telephone Interviews, Problem-Solving Abilities, Multitasking, Product and
Service Understanding, Analytical Skills, Self Motivation, Call Control, Microsoft Office, Interpersonal Skills
Education
Utesa
04/2021
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