Customer Service Mobile Phlebotomist
Resume:
APRIL JONES
Certified, dedicated, and experienced Phlebotomy Instructor, Phlebotomist, and CMA
Montgomery, AL 36111
***********@*****.***
Hardworking and certified Phlebotomy Instructor, supervisor, and Mobile phlebotomist with great customer service skills. Very strong and effective management abilities. Lead and train phlebotomist to effectively handle ongoing laboratory demands. Talented insightful Phlebotomist effective at motivating fellow co-workers to always do their best. Proficient in clinical and hospital laboratory oversight. Very dependable and seeking an opportunity to work in a fast paced, yet friendly healthcare facility in which my knowledge and skills can be utilized. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Site Coordinator
LabCorp - Auburn, AL
May 2015 to November 2023
Reviewed and evaluated new and established programs to determine their efficiency, effectiveness and compliance.
Regularly reviewed educational activities and policies to identify opportunities for improvements. Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
Continuously classified and filed records to keep the system efficient and all information organized. Reviewed the incoming orders and assigned work to the phlebotomist to maintain a demanding schedule. Performed phlebotomy.
Increased Credit card captures by 50%.
Trained phlebotomist and made sure they were in compliance with the rules and regulations of OSHA and HIPPA.
Drug testing to include both D.O.T and Non D.O.T testing. Breath alcohol testing to include both D.O.T and Non D.O.T. Provided excellent customer service.
Mobile Phlebotomist
LabCorp - Montgomery, AL
May 2015 to November 2023
Filed and updated patients' records and lab test orders in department's database. Collected units of blood for medical examinations through venipuncture and capillary puncture. Collaborated and communicated with patients, Doctors, and nurses to ensure cohesive team environment.
Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
Completed phlebotomy tasks in-office and at patient service center Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.
Fostered relationships with patients to build trust and mitigate discomfort during procedures. Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, and heel stick.
Communicated calmly with blood donors to ensure positive experience and generate repeat donations. Prepared tools, equipment, and machinery to safely draw blood and transport samples. Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.
Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
Continuously classified and filed records to keep the system efficient and all information organized. Instructor
Lurleen B. Wallace Community College - Andalusia, AL August 2020 to December 2021
• Prepared college curriculum
• Trained college students on phlebotomy techniques
• Ordered supplies
• Provided hands on phlebotomy training
• Prepared students for NCCT certification
• Taught CPR
Phlebotomist/ Team Lead
Quest Diagnostics - Mobile, AL
July 2013 to May 2015
Fostered relationships with patients to build trust and mitigate discomfort during procedures. Completed phlebotomy tasks in-office and within hospital. Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.
Provided excellent customer service.
Prepared tools, equipment, and machinery to safely draw blood and transport samples. Collaborated and communicated with patients, Doctors, and nurses to ensure cohesive team environment.
Communicated calmly with blood donors to ensure positive experience and generate repeat donations. Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.
Reviewed the incoming orders and assigned work to the phlebotomists to maintain a demanding schedule.
Phlebotomist
Mobile Infirmary - Mobile, AL
July 2013 to May 2015
Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods. Communicated calmly with blood donors to ensure positive experience and generate repeat donations. Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
Completed phlebotomy tasks in-office and within hospital. Trained new hires and made sure they understood the rules and regulations. Prepared tools, equipment, and machinery to safely draw blood and transport samples. Collected units of blood for medical examinations through venipuncture and capillary puncture. Collaborated and communicated with patients, Doctors, and nurses to ensure cohesive team environment.
Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.
Filed and updated patients' records and lab test orders in department's database. Fostered relationships with patients to build trust and mitigate discomfort during procedures. Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
Retrieved samples from arteries and veins based on the specific patient's factors and requirements of each diagnostic test.
Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.
Phlebotomist/ Medical Assistant
Internal Medicine Center - Mobile, AL
March 2012 to July 2013
Communicated calmly with blood donors to ensure positive experience and generate repeat donations. Prepared tools, equipment, and machinery to safely draw blood and transport samples. Filed and updated patients' records and lab test orders in department's database. Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, and heel stick.
Completed phlebotomy tasks in-office.
Collected units of blood for medical examinations through venipuncture and capillary puncture. Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.
Collaborated and communicated with patients, Doctors, and nurses to ensure cohesive team environment.
Fostered relationships with patients to build trust and mitigate discomfort during procedures. Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
In house lab work.
Reviewed the incoming orders and assigned work to the nurses to maintain a demanding schedule. Lab Manager
American Family Care - Mobile, AL
March 2011 to March 2012
Conducted quality control tests and evaluated the results to educate production managers and staff on the line's strengths and weaknesses.
Reported on product nonconformance, daily production quality and quality trends to help the production managers effectively adjust manufacturing activities. Evaluated the quality of daily production by collecting and analyzing routine samples. Tracked quality control procedures, defects and quality control data to stay on top of trends in the group's production activities.
Taught staff members how to spot quality control issues and prevent future problems. Reduced product defects and the number of rejected items by working with the production team on long- term solutions.
Maximized the effectiveness of the quality control system by developing and improving the criteria and procedures for inspecting and testing products.
Reviewed the incoming orders and assigned work to the phlebotomist to maintain a demanding schedule. Continuously classified and filed records to keep the system efficient and all information organized. Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
Phlebotomist
D.W. McMillan Hospital - Brewton, AL
September 2007 to March 2011
Fostered relationships with patients to build trust and mitigate discomfort during procedures. Communicated calmly with blood donors to ensure positive experience and generate repeat donations. Collaborated and communicated with patients, Doctors, and nurses to ensure cohesive team environment.
Performed cross and match as well as type and screen. Daily nursing home venipunctures.
Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.
Completed phlebotomy tasks within the hospital.
Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
Continuously classified and filed records to keep the system efficient and all information organized. Education
Associate of Science in Medical Assistant
Capps College - Montgomery, AL
2007
High School Diploma
Georgiana School - Georgiana, AL
2000
Skills
• HIPAA
• Phlebotomy
• Quality systems
• Hospital experience
• Organizational skills
• Packaging
• Manufacturing
• Higher education teaching
• Venipuncture
• Blood sampling
• Laboratory management
• Quality control
• OSHA
• Laboratory experience
• Customer service
• Nursing home experience
• Specimen collection / processing
• Internal medicine
• Vital signs
• EMR systems
• Medical terminology
• Computer skills
• Medication administration
• Computer literacy
• Ophthalmology
• Medical administrative support
• Corrections facility medical clinic
• Patient monitoring
Certifications and Licenses
CPR Certification
Certified Medical Assistant
CCMA Certification
AED Certification
BLS Certification
Certified Phlebotomy Technician
January 2007 to January 2025
RMA
November 2022 to November 2024
LPN
Medical Technologist
EMT Certification
ASCP Certification
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