Information Security Cyber

Roger Jackson

*** **** ** ***********, ** ***** *************@*****.*** 276-***-****

Executive summary

Dynamic and results-oriented Information Security Specialist with over 12 years of leadership and mentoring experience. Proven expertise in cybersecurity, risk management, and software development. Adept at adapting to diverse environments and driving team performance. Committed to continuous growth as a leader and technologist.

Skills & competencies

Programming Languages: HTML, CSS, PHP, JavaScript, Java and Python and scripting

Support Tools: ITRS Monitoring, AutoSys, Splunk, WinSCP, Putty, ITSM

Office Tools: Microsoft Office including advance Excel skills

Operating Systems: Linux and Windows including server environments

Cyber Security: Identity and Access Management, Compliance and Risk Management/Mitigation Strategies

Software Development: Agile Methodologies, JIRA and Horizon Platform, Change management

Database Technologies: Oracle, MS SQL, MySQL

Application management: Application Support, Application Lifecycle Management, Change and Incident Management, Infrastructure Management

Education

Western Governor’s University Master’s in Cyber Security and Information Assurance Graduated April 2024

University of North Carolina at Charlotte B.A. in Software and Information Systems Graduated May 2015

Mitchell Community College Associate in Science Graduated December 2012

Certifications

ISC2 Certified in Cyber Security

CompTIA CySA+

CompTIA PenTest+

Professional Experience

Bank of America Information Security Control Specialist April 2021—Present

Evaluate and support risk identification documentation, validation assessment, and processes to ensure compliance with enterprise information security requirements, aligning with GRC frameworks

Facilitate ongoing password rotation of over 10.000 service accounts across cyber security applications assisting with decommission, manual rotation, vaulting solutions and gMSA accounts

Coordinate efforts to remediate information security risks including server patching, server vulnerabilities and end of life technology, in line with GRC polices

Develop, refine and implement enterprise-wide information security policies, procedures and standards to ensure governance and compliance

Ensure application managers comply with enterprise and industry security polices and standards

Manage all aspects of vendor application management, ensuring governance, risk management, and compliance with enterprise security requirements

Bank of America Development Team Quality Assurance Lead April 2019—April 2021

Identified test scenarios, estimated testing efforts, and created test plans

Maintained regression test suite and identified test cases to be automated which reduced manual testing time by 30%

Assisted development team in writing JAVA JUnit tests

Created automated test scripts for regression testing using JAVA and the Selenium API

Created routines to review test cases to ensure proper test case coverage

Build a custom automated testing framework, improving overall testing efficiency and quality

Bank of America Application Production Support Level 1 Team Lead May 2015—April 2019

Directed and guided level one support team which acts as first responders to users and development interactions.

Instituted Outlook mailbox monitoring and task assignment workflow enhancing team efficiency

Revamped email monitoring which resulted in approximately 60% less email

Consolidated and updated application documentation into a centralized, searchable Wiki, improving knowledge sharing

Developed weekend rotation schedule enhancing team knowledge and promoting a better work life balance

Formalized meetings with development partners to address reoccurring issues

Involved in all aspects of incident, change and release management

Coordinated rollout of problem management, including process creation and reporting

Bank of America Applied Technology Program Intern January 2014—May 2015

Developed performance metrics reports, reducing manual errors and saving time

Provided security administration and application monitoring for over 50 bank applications

Developed and maintained key application workflows and process documentation

UNC Charlotte Teacher’s Assistant and Tutor August 2013—May 2015

Supported professor with organization, strong leadership and tailored communication

Administered tutoring, graded homework and exams and assisted with lab and discussion groups

Created practice quizzes to help students prepare for various tests and exams

Mitchell Community College Tutor January 2012—February 2013

Evaluated struggling student’s study habits and taught alternate study skills, resulting in improved scores

Taught essential aspects of writing a paper

Gasco Drilling Inc. Drill Rig Operator/Crew Supervisor September 2003—January 2011

Supervised natural gas drilling operations and trained subordinates to take on advanced leadership roles

Managed employees, delegating duties and ensuring safety regulations were followed at all times

Recognized for reliability and handling emergency situations effectively

Sonic Drive-In General Manager August 1994—September 2003 (manager from 1998)

Consistently achieved perfect secret shopper scores

Managed cost control, payroll, general accounting, and profit and loss

Analyzed and adjusted operating procedures and employee behaviors which resulted in a 6% decrease in food and paper cost

Trained staff to enhance customer service and increase profits through suggestive selling

Recruited, supervised, scheduled, and motivated a staff of up to 25 associates

Contact this candidate