Customer Service Shift Manager
Resume:
Rebekah Lake
CNA
LaFollette, TN *****
*****************@*****.***
CNA certification received while working at Genesis Cumberland Village in Lafollette, TN. Authorized to work in the US for any employer
Work Experience
Waffle House Server
Waffle House-Caryville, TN
December 2022 to March 2023
Came to work for WH because I always wanted to know what it’d be like, serving customers at their tables and getting actual tips was very nice. However, the wages were not nearly what I needed in order to provide for three kids. Ultimately why I ended up leaving this place of employment. My husband got a job at AISIN automotive in Clinton, TN, and he has been there ever since February of 2023, and we haven’t had a dependable babysitter up until now, so that’s why I’ve been unemployed since I left here. Bojangles shift manager
Bojangels-LaFollette, TN
August 2022 to December 2022
I was a manager in training, but never actually got fully certified unfortunately. Management here was kinda all over the place honestly. The GM here didn’t really have enough help to get me where I need to be, and that’s why I ended up leaving ultimately. Assembly Line Worker
SL Tennessee-Clinton, TN
May 2022 to July 2022
I absolutely loved this job! We put together, inspected, and shipped out gear shifters for vehicles. Breaks were very well spaced out, and the supervisors were great with everyone! I pointed out, before I hit my 90 days because I had too much going on at that time in my life. CNA
SUMMIT VIEW OF LAKE CITY-Rocky Top, TN
May 2020 to August 2020
I worked here temporarily, because I needed more money to provide for my family, but once a position came available at a nursing home closer to where I lived, I quit here and went to work at the new place. I won’t lie, I prefer to be close to where my kids are in case of an emergency, if possible. I’m sorry if that makes me look bad to any potential employers.
Customer Service Representative/Call Center
GC Services-Knoxville, TN
December 2018 to April 2019
I Collected loan payments, provided excellent customer service, and resolved any problems a customer may have had, using basic math skills and my years of customer service experience. Cashier/Food Prep
Taco Bell-Jacksboro, TN
January 2017 to April 2017
Most of my life, I’ve worked mostly fast food. That is why I got a job working here, and because it was conveniently not too far from home, where my kids are. I took orders for customers, gave them their totals, and gave them their change if they paid cash. I also helped expedite orders, as well as I did some food prep as well. Also kept the front counter, and dining areas clean and sanitized as often as possible. Machine Operator
Formall-Clinton, TN
August 2016 to October 2016
I worked here, because it was easier to work with my husband on the same shift at that time. We only had one vehicle, so it was most convenient for us. However, I could not handle the heat and that was my reason for leaving.
Lafollette TN-Cashier/Carhop
Sonic Drive-In
August 2014 to April 2015
I’ve always loved working with customers directly, and that’s why fast food has always been my “go-to” when applying for employment. My time here, was spent on taking orders/money from customers as well as providing change when needed, making beverages/desserts, and maintaining my work area. Reason For Leaving: I was in a high risk pregnancy and couldn't handle the stress of the job. Cashier
Arby's-Houston, TX
August 2013 to October 2013
Absolutely loved working here! Supervisor/Manager was very patient and understanding, as well as helpful when it was needed. I took orders/money and gave change when needed, maintained my store/ work area, and helped anywhere I was needed.
Reason For Leaving: Relocation
Cashier
Burger King-Millington, TN
March 2013 to July 2013
Adored my fellow employees as well as the management here. I was at a time in my life, where I didn’t quite know what I wanted to do with my life. I was also in an unstable living situation/relationship at that time, and therefore that was my reason for leaving unfortunately. Reason For Leaving: Relocation
Cashier/Carhop
Sonic Drive-In-Madisonville, TN
June 2010 to August 2010
I was a teenager in foster care at this point in time. My life was all over the place, but this was my first actual job, and I loved it. Took orders over headset, made beverages, took the customers their food while on skates, gave change when it was needed, and helped maintain a clean sanitary work environment. Best part of my day however, was getting to interact with the customers. They always made my day better somehow.
Reason For Leaving: Relocation due to foster care. Education
HS Diploma
Campbell County High School - Jacksboro, TN
Skills
• CUSTOMER SERVICE
• STOCKING
• COOKING
• Food Prep
• Food Service
• Kitchen Staff
• Fast Food
• Call Center
• Customer Support
• Customer Care
• Basic Math
• Math
• Cleaning Experience
• Computer Skills
• Machining
• Basic Math
• Cleaning Experience
• Computer Skills
• Food Safety
• Machining
• Math
• Microsoft Word
• POS
• Restaurant experience
• Leadership
• Management
• Communication skills
Certifications and Licenses
CNA
October 2019 to October 2021
I have worked at Genesis/Cumberland Village Rehabilitation Facility since August of 2019 and did everything that is expected of a Certified Nurses Aide from changing the bed-ridden residents, to feeding them, to transferring them from bed to chair, and chair to bed, as well as transferring from chair to toilet, and more.
Assessments
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Counting money, Stocking, Basic Cleaning, Providing Excellent Customer Service, Cooking, and solving any issues customers may have had to the best of my ability.
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