Customer Service Human Services

LISA GODFREY

**** ***** ***** ****, ******, FL **570, *************@*****.***, 346-***-****

EDUCATION

BS in CRIMINAL JUSTICE - Human Services – Psychology

COLORADO TECH - Colorado Springs, CO - 2015

GCCC –Principals of Banking - Panama City, FL

BUSINESS ADMINISTRATION

Accounting I & II, Business Math, Business Law

RUTHERFORD HIGH SCHOOL - Panama City, FL

OBJECTIVE

Dedicated and focused, with 30+ years of experience in the customer service and inside sales related fields. Excel at building and maintaining strong and loyal customer relationships. Strengths also include prioritizing, completing multiple tasks simultaneously and following through to achieve company goals.

Seeking a role where sales and/or customer service talents can be best utilized with curttesy and professionalism. Great team player and not afraid of tasks at hand.

Working alone or as a team, I can solve problems quickly, very detail oriented> Organize and be productive without oversight.

EXPERIENCE

COMMERCIAL BANK – CUSTOMER SERVICE – 3 YEARS

BAY CREDIT UNION – TELLER – ACCOUNT SERVICES – 2 YEARS

CUSTOMER SERVICE REP I & II/SPECIAL BORROWER SERVICES ANALYST

SALLIE MAE STUDENT LOAN SERVICING CENTER - Panama City, FL

1987 to May 1994

Followed government guidelines with laws and date sensitive material while establishing relationships with college students in their loan repayment efforts. Process and verify enrollment histories, deferments, forbearances, collections.

Reconstruct loans from disbursement to payoff. Analyze balance of monies owed with monies paid when loans purchased from other financial institutions.

STEVENSON SOUTHLAND REAL ESTATE

ASSISTANT TO PRESIDENT

June 1994 to August 1997

Screened calls of potential buyers and sellers. Acted as a liaison between real estate broker, agents, escrow companies as well as attorneys and mortgage brokers. Viewed homes for listings, schedule repairs, stage, Open houses, contract negotiations for buyers and sellers, advertising and MLS listings, Property disclosures and Closing statements. As well as handling rental property, repairs, rent receipts. Accounts Payable and Receivables.

CO-OWNER

COASTAL FENCE - Port Charlotte, FL

August 1997 to January 2005

All aspects of business ownership; Personnel, payroll, taxes, insurance, purchasing, estimating with residential and commercial blueprint breakdowns for chain link, wood, PVC and aluminum products, sales, marketing, scheduling, A/R, A/P, Bid Meetings.

SALES/CUSTOMER SERVICE ASSOCIATE

MERCHANTS METALS - Orlando, FL

January 2005 to May 2008

Counter Sales Associate for fence supplier, estimating job breakdowns for residential and commercial chain link, wood, PVC, and ornamental products (steel and aluminum), schedule deliveries, A/R, A/P.

SALES/CUSTOMER SERVICE ASSOCIATE

IDEAL ALUMINUM PRODUCTS - DeLand, FL

May 2008 to August 2014

In-house and outside sales, customer service and in-house phone sales. Estimating residential and commercial projects by doing blueprint takeoffs and breakdowns for aluminum fence and custom gate projects. Maintained current client support and added new business through telephone and in person marketing in the NW Florida area. Responsible for $1M+ revenue yearly.

SALES SUPPORT TO PRESIDENT

COMMERCIAL FENCE - Houston, TX

Sept. 2014 to July 2020

In-house and outside sales, customer service and in-house phone sales. Estimating residential and commercial projects by doing blueprint takeoffs and breakdowns for aluminum fence and custom gate projects. Maintained current client support and added new business through telephone and in person marketing in the oil and gas refineries. Responsible for $6M+ revenue yearly.

INSIDE SALES ASSOCIATE

MASTER HALCO, Houston, TX

August 2020 – Current (Relocating to FL)

Telephone and counter sales wholesaling to fence contractors, hardware a Answer telephone quotes and enter sales orders, inventory control, process purchase orders after locating needed materials, analyze accounts for A/R and weekly collections. Responsible for marketing to potential buyers for growth in sales for over $18M yearly.

REFERRENCES AVAILABLE UPON REQUEST

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