Customer Service Representative

Corina A. Garcia San Jose, CA ***** ************@*****.***

Objective: To obtain a position as an administrative, customer service and or receptionist that allows career advancement through use of administrative, clerical, and managerial skills for mutual growth and success.

Vallen (San Jose Ca. 2021-Present)- Contract

Customer Service Representative.

Customer Service helping all customers at the counter get the parts they request.

Stocking all Clean room with gloves, shoe covers, etc.

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Receiving and placing customer service telephone calls

Resolving customer complaints, managing database records, drafting status reports on customer service issues

Data entry and research as required to troubleshoot customer problems.

Manages the shipment and receipt of all products, materials, and supplies.

Collaborates and communicates with logistics technicians, customer service representatives, service

providers, and others involved in the shipment and receipt of products.

Accurately sorts, labels, moves, and stores items; places material or items on racks, shelves, or in bins according to predetermined sequence such as size, style, or product codes; arranges storage to optimize crib space.

Issues product, goods, tools and/or equipment to site employees; documents and maintains accurate records for issued and returned items.

Inspects and measures tools/equipment for defects, wear and tear and reports damage or wear to supervisors.

Shaklee Corp. (Pleasanton Ca. 2010-2018)

Payroll Specialist

Maintaining payroll information by collating, calculating, and entering data.

Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions.

Preparing reports that include summaries of earnings, tax deductions, leave, compassionate leave and non-taxable wages

Calculating payroll liabilities by determining employee taxes, including federal and state income and social security tax, and calculating employer's payments for social security, unemployment, and

worker's compensation.

Resolving payroll discrepancies and answering any employee payroll queries Maintaining all payroll operations according to company policies and procedures Processing and issuing W-2 forms to employees

San Mateo Medical Group. (San Mateo Ca. 2001-2010)

Executive Administrative Assistant to the CEO/Medical Receptionist.

Managing various projects.

Maintaining multiple executive's calendars.

Handling travel arrangements.

Preparing and editing reports. Ensuring quality service and products.

Maintaining databases and filing systems.

Performing payroll duties.

Answering phone calls and emails.

Greeting clients and visitors.

Communicating with senior managers and other colleagues.

Answering customers' questions.

All types of business correspondence.

Written communication such as compiling reports, memos, faxes, and other documents.

Managing diaries, scheduling meetings, and booking rooms.

Arranging travel and accommodation.

Arranging post and deliveries.

Operating the front desk and lobby area.

Patients check ins and outs.

File medical charts.

Education: San Mateo High School Graduate 1997

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