Customer Service Administrative Assistant

April Prince

Experienced customer service employee looking for employment in travel and

event services

Detroit, MI 48227

248-***-****

****************@*****.***

EXPERIENCE

Traveling Teams LLC, Bingham Farms, MI — Team travel coordinator/Hotel Contractor

November 2022 - PRESENT

I am responsible for contracting dozens of hotels that will house hundreds of traveling customers for a multitude of different events. I also answer calls within a 3 ring limit, as well as perform outbound calls. I send and respond to emails as well as place bids at each property in order to form a contract that satisfies both parties. During this process I am also responsible for creating and maintaining relationships with a multitude of potential customers.

Stylish Staging Detroit, Detroit, MI — Administrative Assistant April 2021 - November 2022

During this period I was responsible for scheduling appointments with a large influx of clients. I also answered calls and emails as they were received. I also tracked and ordered inventory as needed. I also maintained invoices and processed contracts.

Real Estate Management Specialists, Detroit, MI — Front Desk Receptionist

December 2019 - June 2021

At this time I scheduled appointments with returning and potential clients. I also created marketing and informational packages for upcoming sale and rental properties. I scheduled maintenance and new contractor projects for upcoming and current properties as well. True North Facility Services, Detroit, MI—Janitorial Supervisor March 2017-December 2020

During this time I was responsible for hiring, training, and developing new employees for the positions available. I maintained a healthy work environment that all my employees could thrive in. I also made schedules, processed payroll and completed monthly reviews for all employees. EDUCATION

SKILLS

Time Management

Computer tech and software

45 WPM

Cash Handling

Problem Solving

Attention to detail

Organization

10 Key 13500 KPH

Management

Customer Service

Marketing

AWARDS

Rebuild Detroit/SER Metro

Detroit-Completed basic

construction skill classes to

obtain professional

certifications

Samuel C. Mumford High School, Detroit MI — High School Diploma

September 2001 - June 2005

I took part in multiple college prep classes, and maintained a GPA of 3.4 and higher

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