Customer Service Front Office
Resume:
Caeden Hass
Denton, Texas ****7
******.********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
●Responsible for delegation of tasks
●Oversight of work processes and team schedules
●Direct responsibility for addressing customer needs
●Excellent problem solving skills
●Accountable
●Compassionate
●Willing to learn new tasks
●Great communication skills
●Active listener
●Works will independently and with others
WORK EXPERIENCES
Game Day Manager
StadiumDrop
Dallas, TX
October 2023-Present
Excellent Customer Service Skills and Engagement Skills; delegation of task to employees; accountable for opening and closing procedures; encourage teamwork to ensure excellent customer service; live event organization; food running.
Server/Food Runner/Lead Expo
LSA Burger Co.
Denton, TX
February 2024-July 2024
Responsible for opening and closing procedures for both front and back of house, kitchen rolls included, food prep, portioning, fry, grill, assemble, sell, and expo, encourage teamwork to ensure fast but quality service, food running.
Process Guide
Amazon
Halset, TX
October 2022-February 2024
Fingers process guide; load/unload of ULDs; handling dangerous goods; troubleshooting broken packages; small/large induct; aircraft/ramp safety; delegating tasks; encouragement of teamwork; dock experience; excellent time management.
Front Office Manager
Total Foot and Ankle Care
Hurst, TX/Duncanville, TX
November 2021-August 2022
Scheduled appointments and surgeries; delegated tasks to staff; billed insurance and secured prior surgical authorizations; responsible for front office etiquette, provided client services, patient care, and excellent bedside manner; accountable for checkout procedures; created employee work schedules; responsible for proofing and correcting insurance claims from staff; trained to provide ABI and Sudo scan; trained to provide Gatestep scan; managed office inventory; ordered supplies; and responsible for marketing of the clinic.
Team Lead
The Cleaning Authority
Denton, TX
May 2020-May 2021
Excellent customer service skills including friendly greetings; oversight of safety and sanitary procedures to keep the team safe around chemicals and during COVID-19 pandemic work activities; delegated tasks to team; inspired teamwork to encourage team efficiency; provided ctive listening and responsible for handling onsight customer needs; oversight of team’s quality of work; responsible for the proper care for equipment.
Shift Lead
Subway
Ithaca, NY
February 2018-August 2021
Excellent customer service and engagement skills include friendly greetings; provided active listening to complete orders; delegated tasks to other staff; responsible for handling, counting and security for money; responsible for sanitary procedures to keep customers safe; accountable for opening and closing procedures; encouraged teamwork to inspire excellent customer service; oversight for safety procedures to keep the team safe around sharp objects and
EDUCATION
Lansing High School
Lansing, NY
September 2015-June 2019
Graduated with a Regents Diploma with Advanced Designation
Career and Tech Center at TST BOCES
Ithaca, NY
September 2017-June 2019
Completion of Certified Medical Assistant, Home Health Aid, and Phlebotomy certifications. Local President, New York State Senior Vice President, and Region D Vice President of Health Occupation Students of America. 1st Place in interview skills and 2nd place in personal care at state level competition.
North Central Texas College
Corinth, Texas
August 2020-August 2021
Completion of Medical Terminology. Completion of Administrative Medical Assisting, and Clinical Medical Assisting certifications.
REFERENCES AVAILABLE UPON REQUEST
Ms. Brooklyn Holdbrook
Manager
Total Foot & Ankle Care
717 S I-35E Frontage Rd., Denton, TX 76205
Mr. Steve Brahman
Owner/Manager
Subway
40 Catherwood Rd., Suite C16, Ithaca, NY 14850
Contact this candidate