Computer Science Email Support
Resume:
Charles Mount
Home
Nashville, Tn, *****
******@*******.***
Education
Bachelor of Science in Computer Science, 4.0 GPA,
Belmont University, Nashville, Tennessee
Certifications
Proofpoint Certificated Email Authentication Specialist (DMARC, DKIM, SPF). Skills
• Quickly adopts to new software and develops new skills,
• Email support: eSMTP, Sendmail, message headers, log search, message tracking, trouble-shooting, problem solving, attention to detail, reports, spam, forgery, malicious content, phishing, SPF, DKIM, DMARC,
POP3/IMAP (Mr. Mount setup one QPopper, POP3 software, instance needed by a UTC subsidiary),
• Proofpoint support: PPS (planning, building and management of Proofpoint servers including cloud SAAS, hardware appliances, and VM-ware appliances, producing reports, adding rules, adding exceptions, reviewing old rules), also opening cases with Proofpoint support, working with Proofpoint TAMs, and exposure to other Proofpoint tools, including Proofpoint Email Fraud Defense (DMARC, DKIM and SPF) and DLP
(data loss prevention),
• Unix/Linux: vi, scripting with CSH or BASH, PERL, cron/crontab, reports, installing/configuring application software, setting up users, upgrades, patching, certificate management,
• Networks: TCP/IP, DNS and firewalls, collaboration with network, DNS and Firewall groups including submitting requests and follow-up,
• Microsoft applications (Notepad, WordPad, Word, Excel, PowerPoint, Visio, Teams, and Outlook). Used for Collaboration, Documentation, and Reports,
• Collaboration: UTC is a very large company, most IT staff are assigned a single area of expertise, unlike smaller companies where a person would be required to also learn related skills, Exchange, networks, firewalls, DNS, employment verification, SOC required collaboration with other groups using Service Now, phone, email, Teams, WebEx, and Zoom as tools,
Work Experience
• United Technologies Corporation, UTC, (Remote) Hartford, Connecticut, UTC included 8 business units (plus 2 support units)– o Sikorsky (helicopters),
o Carrier (HVAC),
o Otis (Elevators),
o Hamilton-Sundstrand,
Aerospace (later known as UTAS then Collins),
Industrial pumps (Sullair, Sundyne, & Milton-Roy), o Pratt&Whitney (Aero Engines),
o Pratt&Whitney-Canada (non-export controlled Aero Engines sold to a world-wide market),
o UTC Fire & Security,
o UTC Power (Fuel Cells),
o CorpHQ,
o UTRC (Research Center).
UTC, Senior Email Security Engineer Jan 2003 - Jan 2024. o Mr. Mount was the only member of the email team with Unix and Sendmail experience. He was assigned to the corporate mailhub project (A dozen or so other team members handled Exchange and other older Windows based email systems.)
o As lead for the corporate mailhub, Mr. Mount made a number of changes in response to changes in the email threat landscape. o Mr. Mount was worked on these projects/milestones -- o Migration of traffic from 4 remaining business unit specific mailhubs to corporate mailhubs (originally Newington data center only). o Migration of more than 20 remaining independent email systems to a single Exchange system.
o Added redundant mailhubs in Meriden Data Center for Disaster Recovery. o Participated in yearly Disaster Recovery Exercises. o Added enforced mandatory TLS support, starting with Boeing and Lockheed, ultimately 160 TLS partner companies.
o Mr. Mount continued as primary support for TLS, including regular communication with TLS partners for synchronizing the list of supported domains, etc.
o Replaced previous DMZ relays (used to transport mail across the DMZ, in Newington and Meriden datacenters) with Sendmail-Switch on UTC standard Unix servers (same platform as mailhubs.)
o Mr. Mount continued as support lead for mailhubs and DMZ relays. o Set up an interim internal Spam Assassin solution (running on the mailhubs) to deal with spam while the company found a long term, external SAAS solution (about one year).
o Re-routed inbound mail to go through the Postini secure SAAS Internet gateway.
o Mr. Mount was administrator of the corporate Postini Anti-Spam Solution for 6 years. (2005 – 2011.)
o Migrated inbound traffic from Postini to Proofpoint. o Mr. Mount was lead for the Proofpoint security internet gateway
(2011- 2023.)
o Migrated Mailhubs and DMZ relays from Sendmail Switch to Sendmail Sentrion appliances.
o Migrated outbound traffic to also flow through Proofpoint. o Divestiture of HS Industrial group (Sullair, Sundyne, and Milton-Roy, more than 100 email domains.)
o The acquisition of Goodrich (2011, 25,000 employees, $25 billion). o The divestiture of Sikorski business unit to Lockheed. o The divestiture of the UT-Power (manufacture of fuel cells) business unit. o Migrated Mailhubs and DMZ relays from Sendmail Sentrion appliances to Proofpoint PPS appliances after Proofpoint purchase of Sendmail. o Acquisition of Rockwell-Collins (2019, $30 billion, 30,000 employees). o The spinoff of Otis business unit and Carrier business unit to become independent businesses.
o The former UTC Fire and Security business unit (Chubb, Kidde, Onity and about 60 other acquisitions) was included with Carrier. o Email Fraud Defense (SPF, DKIM, and DMARC) was added and maintained for all (about 60) UTC domains, 2018.
o The merger with Raytheon (to become RTX).
o The move out of the Meriden and Newington datacenters to Ashburn, Chicago, Dallas and Los Angeles.
o The RTX email system currently supports 3 business units with about 180,000 email accounts in four major and about 60 legacy email domains
(down from a peak of 8 business units, 240,000 email accounts and 900 domains.) The current inbound email volume is just over 2,000,000 messages per day.
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