Customer Service Inbound Calls

Bianca Lorenzana

Mercedes, TX 956-***-**** *****************@*****.***

Objective

To obtain full time/part time in your company, that will allow me to use my ability to work weather on a team or on my own.. I am reliable, honest, friendly, work well with others and willing to do any task asked by a supervisor or upper management on a timely manner.

Experience

Olga Gomez Childrens Clinic- April 2022- Current 2024

· managing the administrative responsibilities of billing insurance and processing payments for clients. Preparing and submitting billing data and medical claims to insurance companies Ensuring each patient’s medical information is accurate and up to date Preparing bills and invoices and document amounts due to medical procedures and services CDC-Work from Home -August 2020 -January 2022

Inbound calls from customers regarding Corona Virus and their question regarding vaccinees, symptoms, travel bans and getting the caller information about the next doses and how to keep safe from the virus.

· Managed Care Associate Texas Med Clinic - San Antonio, TX 2014 to June 2020 Inbound calls from patients, Patient billing, customer service, taking patient payments over phone - Verifying insurance and checking for patient benefits. Billing primary and secondary insurance, correcting claims, checking claim status, retrieving medical records and

· Sales Associate Stride Rite - Mercedes, TX 2013 to 2014 Assisted customers in choosing products by using measurement tools to measure a child foot - Maintained inventory through puling products from stock room to sales floor - Used cash register to receive payment such as cash, credit and debit transactions

· Office Assistant Ceiling Pro South Texas - Mercedes, TX 2009 to 2011 Answered phone in a professional matter - Operated office machines such as copier, scanner, fax machines and personal computer - Assisted in adding new material to records and create new records as necessary Education

Certification in Medical Billing and Coding Lamson Institute - San Antonio, TX June 2018 to February 2019

References

[Available upon request.]

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