Call Center Data Entry

Drew Patrick

**** *. ******** ***. #* Chicago, IL 60625 312-***-**** ****.*****.*******@*****.***

SKILLS & ATTRIBUTES

●Excellent interpersonal skills

●Self-motivated and detail-oriented

●Productive in team and individual environments

●Experienced with multi-line phones, databases, and Internet research

●Proficient in Microsoft Word, Excel, PowerPoint, and Revolution Software

EXPERIENCE

The Chicago Lighthouse - U of I Call Center Chicago, IL 09/2023 - 03/2024

Call Center Medical Scheduler

●Navigate inbound and outbound calls in a timely manner and book medical appointments

●Confirm accurate insurance information and contact medical personnel to authenticate information

●Screen for Red Flag calls and connect such callers with a nurse immediately.

The Chicago Lighthouse - Low Vision Clinic Chicago, IL 10/2022 - 07/2023

Call Center Intern

●Navigate inbound and outbound calls in a timely manner and book medical appointments

●Confirm accurate insurance information and contact medical personnel to authenticate information

●Accurately follow communication script to ensure clarity of information delivery

Uber Technologies Inc. Chicago, IL 05/2021 - 06/2023

Uber Driver

●Comprehend and navigate the use of Uber software and extensively process through functions

●Ensure timely arrival at customer’s destinations and inquire into further destinations

●Perform preventative and regular maintenance on cars ensuring that they remain in good working order

Telepro Temps Chicago, IL 07/2009 – 09/2009

Telemarketing Surveyor

●Made 20-40 outbound calls daily to disseminate survey information regarding Michigan colleges, including Grand Valley State University

●Recorded responses to open ended questions

●Engaged in recruitment of health seminar participants for medical professionals

Kelly Services Chicago, IL 10/2008 – 06/2009

Data Entry Clerk

●Worked in a high-security environment entering data into electronic forms with great attention to detail and knowledge on confidentiality practices

●Maintained operations by following policies and procedures and reporting needed changes to managers

●Met demanding production quotas of 45-50 forms per hour daily

Irmo Insurance Agency Skokie, IL 07/2005 - 09/2007

Receptionist

●Contacted clients for lead qualification and database cleanup

●Provided basic policy information for clients

●Maintained an organized office space and engaged in regular stocking and ordering of supplies

EDUCATION:

Western Michigan University Kalamazoo, Michigan

B.S. – Communication Studies

Contact this candidate