Customer Service Cloud Services

Rincy Jeevan

Chicago IL 847-***-**** ********@*****.*** www.linkedin.com/in/rincy-jeevan github.com/rincyseb

CAREER SUMMARY

Developer and technical analyst with a commitment to continuously growing and learning new technologies. Recently upskilled in AWS cloud services after polishing customer service and technical communication abilities. Recognized for being able to analyze and implement client requirements effectively with full customer satisfaction.

TECHNICAL KNOWLEDGE AND CERTIFICATIONS

Certifications: AWS Certified Cloud Practitioner CCP (June 2024), International Software Testing Qualifications Board’s Certified Tester Foundation Level (March 2022)

Operating Systems: Windows 11, Linux / Unix

Languages: C++, Java, Python, HTML,Bash shell script,Pro*C, XML, SQL

Tools: Oracle 9i, 10g, MySQL

Cloud Services: AWS VPC, AWS S3, AWS EC2, AWS Lambda, AWS IAM, AWS CloudWatch, AWS SNS,AWS Rekognition, AWS Cloudtrail, AWS Cloud9, AWS RDS, AWS Aurora, AWS DynamoDB

EDUCATION

AWS re/Start Per Scholas Chicago, IL Mar 2024 - July 2024

●Capstone Project - Amazon Rekognition for Facial Recognition and Analysis created to provide customized and enhanced customer service to patrons in a hypothetical restaurant

●Utilized Amazon S3 to active a lambda when images are uploaded, then analyze faces in the image

●Analyzed faces in images with AWS Rekognition service and created summary data of their satisfaction levels

Technical Courses Datacamp Remote Mar 2022

●Intermediate Python

●Introduction to SQL

Bachelor Degree - US Equivalent Kerala University Kerala, India

Focus in Computer Science and Engineering

EMPLOYMENT

Customer Service Associate Walgreens Deerfield, IL Nov 2022 - Mar 2024

●Triage customers issues in pharmacy application and Walgreens application management system, remediate effectively.

● Troubleshoot printer issues and remediation to make sure, it processes online orders placed on Walgreens applications system accurately .

●Greeted customers and improved store’s customer satisfaction scores by suggesting products and loyalty plans to meet customers’ needs

● Pulled customers’ information from Walgreens store application and pharmacy systems, explaining to customers how to update their information and preferences online

Secured customer feedback scores of 9 out of 10 and individual accolades from customers

Analyst WNS Global Services Limited Mumbai, India April 2017 - Aug 2019

●Strategically analyzed and improved “Jade,” an Airline Reservation accounting application, by designing an Oracle table containing the fields allowing users to select reasons when deleting documents from application

●Developed a C++ code to display and capture exact reason when user selects a “delete reason code” and updated the details in corresponding document table

●Including features to avoid duplicate processing of E-Tickets, using bash script to check if E-Ticket file names doesn’t exist in the table and storing filename and processing time in the table

●Collaborated with the Business and Management team about the additional changes or support to improve the customer satisfaction including an existing program that had to be changed to complete the implementation of a new functionality

●Set up testing environments for unit tests to verify functionalities implemented and release the changes to the latest version control system, preparing test data to test applications using boundary conditions and equivalence class

Associate Software Engineer Patni Computer Systems Limited Mumbai, India Oct 2014 - Mar 2017

●Conducted defect prevention meetings to analyze defects identified in a product development cycle, prepared plans to follow naming conventions while programming, and tested / peer reviewed applications to ultimately ensure qualify products

●Supported a new feature being added to existing GE card services application to read checks, stubs, and invoice file forms to collect and store files separately

●Tested a Java application reading XML files containing configuration details of stored images and a XMLParser package to split the files according to the size as specified in the XML file

●Reviewed requirements and designed action documentation to verify customer requirements were achieved with great satisfaction, auditing forms and verifying that design functionality can be implemented on time

●Eliminated product defects through root cause analysis, analyzing logs to find the root causes

●Prepared detailed requirement and design documents including class diagram for better understanding of relationships between classes

●Collaborated with onsite team to ensure the timely release of applications and coordinated with management to collect and prepare client requirements, design documents and implement applications in Java

COMMUNITY ENGAGEMENT

Volunteer Vernon Library / District 102 Schools Buffalo Grove, IL 2016 - 2024

●Helped preschool and kindergarten aged students complete classroom projects, research for presentations, and crafts

●Read books to children and engage them in stories to improve their comprehension

●Participated in “Children Rompin Stompin” event to engage youth through dance

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