Customer Service Data Entry

Joseph Scroggins

********@*****.*** 817-***-**** Dallas, TX

SUMMARY

Seasoned professional with 16 years of experience in customer service and administrative roles, seeking a Healthcare Customer Associate or Customer Care Support Associate position. Skilled in managing patient records, data entry, and ensuring compliance with healthcare standards. Proven track record in delivering exceptional customer service, maintaining a high satisfaction rating, and excelling in high-pressure environments. EDUCATION

Aspen University

Associate in general studies, General Studies

Phoenix, Arizona 85040

2021

CERTIFICATIONS

WORK EXPERIENCE

Uber Technologies Inc. & HopSkipDrive Inc. (DFW Area) Independent Contractor (Driver/Student Driver) Aug 2016 - Present

• Deliver exceptional customer service, ensuring a safe and positive experience for all riders.

• Exhibit strong time management abilities, consistently operating under high-pressure conditions.

• Maintain clear and effective communication with passengers, achieving a 4.7 out of 5.0 driver rating for customer satisfaction.

Heaven Glorious Home Health Dallas, Texas

Administrative Assistant Sep 2014 - Sep 2016

• Managed comprehensive patient file systems, ensuring accurate updates and archival in compliance with Medicare and private insurance standards.

• Facilitated efficient clinical operations by meticulously handling data entry for Home Health Aide and therapy notes into the Kinser system.

• Coordinated communication flow by processing incoming and outgoing mail and effectively directing phone calls to relevant staff members.

Abicare Home Health Dallas, Texas

Medical Records Specialist Oct 2011 - Sep 2014

• Managed comprehensive maintenance of patient records, ensuring accuracy and adherence to Medicare and private insurance standards in collaboration with clinical staff.

• Executed meticulous data entry responsibilities, updating HHA and therapy notes into the Kinser computer system to maintain an organized and accessible digital database.

• Facilitated effective communication by sorting incoming and outgoing mail and proficiently directing phone calls to the appropriate personnel.

Christian Care Home Health (Lakewood Village Fort Worth, Texas) Administrative Assistant/Office Manager Sep 2009 - Oct 2011

• Managed comprehensive patient file systems, ensuring accuracy and compliance with Medicare and Private Insurance standards, while collaborating with clinical staff to maintain proper documentation.

• Facilitated seamless office operations, including supervising an Office Assistant, handling incoming and outgoing mail, and directing phone calls to appropriate personnel.

• Supported Human Resources by assisting with application processing and coordinated orientation and training for new home health staff in absence of the HR Director. Citigroup Inc. (Irving, Texas)

Call Center Customer Service Representative Sep 2007 - Sep 2009

• Efficiently handled a high volume of inbound and outbound calls, ensuring customer inquiries were resolved with accurate information and effective solutions.

• Maintained detailed records of customer interactions, consistently adhering to communication protocols and data entry standards.

SKILLS

Data Entry • MS Word • PowerPoint • Excel • Spreadsheets • QuickBooks • Office Equipment • Medical Terminology

• Customer Service • Internet Usage

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