Customer Service, previous Pharmacy Technician, NCCT PHLEBOTOMIST
Resume:
Catherine Cowan
NCCT certified phlebotomist, pharmacy technician, 3 yrs nursing school incl patient care Baton Rouge, LA 70806
**********@*****.***
I’m a customer service person at heart. Every job I’ve acquired have all been about helping or the service of others. Food and beverage positions, sales, leasing agent positions, even my phlebotomist degree . I’m outgoing, friendly, professional and eager to help others. Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Lucy’s Answering svc. - Baton Rouge, LA
February 2022 to Present
Dispatch each call to the destination instructed by company, hospital er, Dr offices, hospice centers, transportation companies, nursing homes, etc. we answer for over 400 Accounts as after hours or roll over dispatcher
Leasing Agent
Territo svs. Property rentals - Livingston, LA
March 2019 to June 2021
Leasing agent for several privately owned properties and rental units in Livingston parish. I showed rentals, rent collection and deposits customer service for house maintenance Phlebotomy Technician
Catapult Health
March 2017 to December 2019
Incentive physicals on job sites in very fast paced setting. Drew blood, took vitals, a1 c testing if needed, BMI measurements, results for data entry for nurse practitioner to go over with patients privately. Newborn Hearing screener
Natus Peloton - Lafayette, LA
March 2017 to November 2017
Printed out everyday all babies born in the night before. Went to babies hospital room to complete the process of hearing tests on ABR machine I wheeled everywhere. I'm well baby and nic u nursery. Filled out and made copies and imported daily to nature's to bill patient insurance on file. Women’s addiction center staff member
MWC - Bastrop, LA
July 2014 to April 2017
Was support for women. Did chapels. Groups. Worship nights. Great videos that are amazing. I truly loved the women I served.
02/2022-02/2024
03/2020-11/2021
03/2017-12/2019
03/2017-12/2017
07/2013-04/2016
Customer Service
Build a cross - Bastrop, LA
February 2014 to April 2016
Head of website retail orders Took phone and e-mail orders to enter in the que to be processed, made and shipped, listed on Etsy, eBay and other sites, customer refunds, approved re ship of messed up orders sent.
Drusilla seafood, Ambrosia bakery Chicago’s steak house Food And Beverage lead - Baton Rouge, LA
June 2004 to June 2013
Server, head server, head bartended, bakery customer service manager All customer service leads Leasing Agent
Edgewater Condominiums - Baton Rouge, LA
December 2005 to July 2007
I loved the entire position. I’m very organized, proficient in lease writing, rent collection spread sheets, showing units, property walks, resident appreciation etc. Education
Associate in Phlebotomy in Venipuncture in Phlebotomy in Phlebotomy Academy of Acadiana - New Iberia, LA
June 2016 to March 2018
Associate's degree in Phlebotomist in Phlebotomist Academy of Acadiana - New Iberia, LA
May 2016 to March 2017
High school diploma in General
St Vincent's Academy - Shreveport, LA
September 1984 to May 1986
Skills
• Microsoft Office (2 years) (5 years)
• Data Entry (8 years) (8 years)
• Management (4 years)
• Quickbooks (2 years)
• Customer Service (10+ years)
• Spreadsheets (4 years)
• Phlebotomy (3 years)
• Patient Care (10+ years)
• Injections (3 years)
• Medical Records (3 years)
• CPR Certified (10+ years)
02/2014-04/2016
12/2004-07/2006
• Phlebotomist (3 years)
• Scheduling (4 years)
• retail sales (3 years)
• EMR (1 year) (2 years)
• Patient Care
• Medical Records (5 years)
• EMR (1 year)
• Scheduling (5 years)
• Venipuncture (3 years)
• Injections
• Pharmacy Technician Experience (3 years)
• Medical Office Experience (4 years)
• Vital Signs (10+ years)
• Medical Scheduling (6 years)
• Property Leasing (3 years)
• Anatomy Knowledge (5 years)
• ICD-10
• Laboratory Experience
• Medical Office Experience (5 years)
• CPT Coding
• ICD Coding
• Medical Terminology (5 years)
• Nursing (4 years)
• Physiology Knowledge
• Triage (1 year)
• Accounting
• Computer Operation
• Medical Billing
• Phone Etiquette
• Transcription
• Epic
• Insurance Verification
• Typing
• Windows
• Phlebotomy
• Sales
• Property leasing
• Negotiation
• Leadership
• Yardi
• Microsoft Word
• Clerical experience
• Microsoft Office
• Hotel experience
• Auditing
• Customer service
• Medication administration
• English
• 10 key calculator
• Cash handling
• Medical Coding
• Cerner
• Telecommunication
• Strategic planning
Certifications and Licenses
Healthcare Provider Certification
CPR Certification
Certified Phlebotomy Technician
Bartender License
Assessments
Basic attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was a PTCB certified pharmacy technician for 10 years, customer service 20 yrs because it’s involved in every job I’ve ever held. I went back to school later in life and graduated in phlebotomy, and becoming board certified. I currently am a medical dispatcher and with all my medical experience, terminology and customer service skills it’s the perfect job for me.
Contact this candidate