Service Representative P E
Resume:
**********************@*****.***
C O N T A C T
F A H R I B A A B D U L L A H
W O R K E X P E R I E N C E
E X P E R T I S E
Interacting with people
Excellent Listener
Poised under pressure
Detail Oriented
Ability to set priority
Service oriented
Proficient with MS Word, Power
Point, HubSpot
2022-2024
2018-2019
Financial Service Representative
Canadian Imperial Bank of Commerce (CIBC)
Help clients manage their day-to-day banking focus on issue resolution, and recommend banking products that make their banking easier. Set up clients with alternate ways to do banking in the digital world. Opening various kinds of personal accounts such as chequing a/c, TFSA, RRSP Providing need-based banking solutions through meaningful conversations with clients.
Proactively promoting various CIBC banking products according to client’s financial health.
Customer Success Specialist
Software Shop Limited (SSL), Bangladesh
Targeted potential customers and assessed opportunities for sales Arranged meetings with potential customers and selling service offerings. Worked for revenue targets and KPIs as set by the sales supervisor Attended relevant industry events and conferences to build a business. Pitching client's payment gateway options of the company International Sales Executive
Rembell group, Malaysia
Presented & sold our quality training to potential delegates Collected a list of target companies as sales lead Prepared reports & visited merchants daily.
Developed merchant relationships and generated high sales volume. Pursued growth & business expansion opportunities by developing new clients. 2015-2016
E D U C A T I O N
MASTER OF ADMINISTRATION IN LEADERSHIP • SEPTEMBER 2021 UNIVERSITY OF REGINA
MASTER OF SCIENCE IN MARKETING • NOVEMBER 2017
INTERNATIONAL ISLAMIC UNIVERSITY, MALAYSIA
BACHELOR OF BUSINESS ADMINISTRATION • DECEMBER 2012 AMERICAN INTERNATIONAL UNIVERSITY, BANGLADESH
L I C E N S E S & C E R T I F I C A T I O N S
Professional Certificate in Digital Marketing (Issued Sept 2023) Completed a 2 months certification program
Contact this candidate