Customer Service Representative
Resume:
Valerie Jackson
Norfolk, VA
*****************@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Willing to relocate: Anywhere
Work Experience
Paratransit Driver
HRT - Hampton Roads Transit-Norfolk, VA
April 2023 to Present
Driver paratransit bus picking up senior and disabled people taking them to appointments Using a wheelchair lift when needed
Transfer Driver
U-Haul-Norfolk, VA
October 2022 to April 2023
Tranfer U-Haul trucks and trailers to shop to be worked on Driver
LPR Transportation-Garden, MI
January 2020 to March 2020
Transport disabled children to and from school
Shuttle Driver
Aries Transportation
April 2018 to March 2019
worked for a company with a diverse population transporting clients to and from their appointments. SPS Temp
SPS-Buffalo, NY
March 2016 to April 2018
Temp job in warehouse
Home Health Aide
Care Giver Home Solutions-Stratford, CT
February 2014 to July 2015
Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient.
Return Lot
Budget Car Rental-Norfolk, VA
June 2003 to April 2015
Worked at the return lot at the airport, checking cars into the return lot Home Health Aide
Care Givers-Buffalo, NY
February 2006 to February 2012
Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Monitored patients with acute conditions. Housekeeping
Holiday Inn-Amherst, NY
January 2005 to February 2006
Cleaned and returned vacant rooms to occupant-ready status. Emptied and cleaned all waste receptacles. Stocked toilet tissue and paper towels, as well as other restroom supplies. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Stocked room attendant carts with supplies. Customer Service Call Center
Ocean Sands Resorts-Virginia Beach, VA
January 2001 to April 2003
Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings by 45Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. %.
Teller
Union Trust CO-Stamford, CT
September 1981 to November 1983
Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Adhered to union trust security and procedures.
Education
Associate of Arts in General
Housatonic Community College - Bribgeport
January 1994 to December 1994
Skills
• Troubleshooting
• Microsoft Word
• Strong organizational skills Energetic work attitude Customer service expert Courteous demeanor Seasoned in conflict resolution Telecommunication skills Authorized to work in the US for any employer
• Driver
• Typing
• Driving
• fast learner
• Customer Service
• Word
• English
• Paratransit
• Shuttle Driving
• Delivery Driver Experience
• Bus driving
• Communication skills
• Cleaning
• Box truck
• Moving
• Van driver
• Route driving
• Time management
• Organizational skills
• POS
Certifications and Licenses
CDL A
CDL
CDL B
CDL A
January 2017 to Present
Driver's License
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