Customer Service Front Office
Resume:
Sandria Geames
Henrico, VA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Senior Fraud Disputes Coordinator
Capital One - Richmond, VA
November 2022 to April 2024
- Investigated and resolved complex fraud disputes
- Analyzed financial data to detect and prevent fraudulent activities
- Communicated with customers and internal teams to resolve issues promptly Assistant Team Lead
HR Block
January 2021 to April 2021
- Led a team of tax preparers during the tax season
- Ensured high-quality customer service and accurate tax preparation
- Provided training and support to new team members Tax Preparer
Jackson Hewitt - Richmond, VA
January 2018 to Present
- Prepared and filed tax returns accurately and efficiently
- Provided clients with excellent customer service and tax advice
- Ensured compliance with tax regulations and laws Mortgage Specialist
Officeteam Recruitment Services
June 2015 to July 2016
- Assisted clients with mortgage applications and processing
- Ensured all documentation was accurate and complete
- Communicated with lenders and clients to facilitate smooth transactions Front Office Manager
First Vehicle Services
August 2008 to September 2009
- Managed daily front office operations
- Provided excellent customer service to clients
- Coordinated scheduling and administrative tasks
Assistant Manager
Advance America
September 2006 to October 2008
- Managed daily operations of the store
- Assisted customers with loan applications and inquiries
- Supervised and trained staff members
Supply Management Specialist
Army National Guard
August 2007 to July 2010
- Managed and maintained supply inventories
- Coordinated logistics and supply chain operations
- Ensured compliance with military standards and regulations Senior Game Advisor
GameStop Inc. - Richmond, VA
October 2014 to December 2015
- Assisted store and assistant manager in daily operations
- Delivered excellent customer service to patrons
- Managed store inventory and performed monetary transactions Clerk
Virginia Department of ABC - Richmond, VA
August 2013 to October 2014
- Conducted monetary transactions and maintained customer orders
- Ensured accurate store inventory management
Senior Game Advisor
GameStop Inc. - Richmond, VA
October 2010 to August 2013
- Performed monetary transactions and made timely morning bank deposits
- Provided exceptional customer service
NBC Specialist
United States Army - Fort Bragg, NC
June 1999 to May 2007
- Monitored and decontaminated military vehicles and personnel from Nuclear, Biological agents
- Performed clerical duties such as copying, faxing, and administrative tasks Education
Bachelors in Business Administration / Human Resources Strayer University - Glen Allen, VA
2015 to 2018
High School Diploma
Highland Springs High School - Highland, VA
1996 to 1999
Skills
- Financial data analysis
- Fraud detection and prevention
- Tax preparation and compliance
- Customer service excellence
- Inventory management
- Clerical and administrative duties
Military Service
Branch: United States Army
Rank: Specialist
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