Patient Care Access

Angela Clark

***************@*****.*** 314-***-**** St. Louis, MO https://www.linkedin.com/in/angelaclark7313 Summary

Dedicated healthcare professional with 10 years of experience, adept in patient advocacy, pre-registration, and insurance verification. Skilled in demographic verification, estimate creation, and pre-payment collections, with a proven track record of enhancing patient access services. Seeking a Patient Care Coordinator role to leverage expertise in patient financial processes and interdepartmental collaboration for optimal patient care coordination. Work Experience

Elevate PFS

Patient Advocate/Medicaid Specialist St. Louis, MO Jan 2024

• As a Patient Advocate/Medicaid Specialist at Elevate PFS, I diligently represented patients' interests, guiding them through the complexities of healthcare processes and insurance systems. I conducted thorough assessments of patients' financial situations to determine eligibility for Medicaid and other assistance programs, meticulously preparing and submitting applications on their behalf. My role required consistent collaboration with healthcare providers, insurance companies, and government agencies to ensure that patients received the benefits and care they were entitled to. I adeptly managed case files, maintained accurate records, and followed up on pending applications, providing timely updates to patients and addressing any concerns. My compassionate approach and advocacy efforts significantly reduced patient stress, improved access to necessary medical services, and enhanced patient satisfaction with the healthcare experience.

American Healthcare System, LLC

Patient Access Manager Mar 2023 - Jun 2023

• Oversaw the registration process, optimizing patient admissions, discharges, and financial procedures.

• Liaised with Nursing and Ancillary Departments to improve interdepartmental collaboration and patient care services.

• Directed a team of full-time staff, managing daily operations and addressing patient access issues with strategic solutions.

R1 RCM, INC

Patient Access Manager Oct 2022 - Mar 2023

• Improved patient service by optimizing departmental processes and incorporating analytics into performance enhancement strategies.

• Ensured compliance with HIPAA standards and provided prompt resolutions to patient inquiries, maintaining confidentiality and efficiency.

• Conducted thorough training for new employees, promoting skill development and consistent application of organizational protocols; prepared and delivered detailed operational reports to senior staff. The Soulfisher Ministries

Youth Program Coordinator Feb 2021 - Jun 2022

• Orchestrated after-school tutoring sessions, improving academic support for students.

• Managed volunteer activities, encompassing recruitment, training, and supervision, while conducting performance evaluations.

• Kept precise records and managed budgets, also refreshed training materials to enhance program effectiveness. Epic HB Resolute BJC Healthcare

Principal Trainer Aug 2019 - Mar 2020

• Developed and updated a suite of training documents, such as job aids, guided practices, and lesson plans, to facilitate staff education and proficiency.

• Analyzed workflow shifts during the transition from Cerner to Epic billing systems to craft relevant and focused training programs.

• Provided critical training on the Epic system to new and current employees, promoting effective adoption and ongoing skill development.

BJC Healthcare

Patient Accounts Supervisor Mar 2017 - Aug 2019

• Enhanced claims processing efficiency through improved interdepartmental collaboration, ensuring adherence to strict timelines.

• Managed collections operations, monitoring key performance indicators to meet and sustain financial goals.

• Investigated and resolved intricate medical claims issues, compiling detailed performance analyses for executive evaluation.

SSM HEALTH

Senior Financial Assistance Analyst Apr 2012 - Mar 2017

• Managed a team responsible for the accurate processing of financial assistance applications in compliance with established guidelines.

• Developed and conducted training programs to improve team proficiency in company standards and operational procedures.

• Promoted interdepartmental collaboration, enabling the sharing of essential information and reinforcing operational unity.

Education

Ashford University

BA, Healthcare Administration 2012

Skills

Effective Written and Verbal Communication, Electronic Health Records Systems, Computer Skills (Microsoft Office Suite), Customer Service, Medical Terminology, Insurance Knowledge, HIPAA Compliance, Problem-Solving, Teamwork, Multitasking, EMR Experience, Microsoft Office Products, Insurance Policies And Procedures, Financial Verification, Healthcare Collections

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