Customer Service Real Estate

Corinne Cifone

Hanover Park, IL • 630-***-**** • *******.******@*****.***

• linkedin.com/in/corinne-cifone-766a8b21

ACCOMPLISHED SALES AND LEASING PROFESSIONAL

Actively seeking a sales professional role with a leading organization poised for growth. Where my extensive experience in customer service, lease administration, and team leadership will drive operational efficiency and maximize profitability.

Lease Administration and Contract Management

Proven Customer Relationship Management for 17 years

Sales and Marketing Strategies

Financial Management and Budgeting

Regulatory Compliance and Vendor Relations

Team Leadership and Training

Licensed Real Estate Leasing Agent

National Apartment Leasing Professional (NALP) Certification

PROFESSIONAL EXPERIENCE

2007-2024 Residential Leasing Manager

Reserve at Hoffman Estates, Dayrise Residential

Oversaw leasing operations for 642 residential units, managing lease renewals, billing, and contracts.

Conducted property tours, handled tenant inquiries, and ensured compliance with leasing policies.

Implemented marketing strategies to increase occupancy rates and revenue.

Resolved tenant issues promptly to maintain high satisfaction levels.

Led and mentored the leasing team to exceed performance goals.

Developed and implemented effective leasing and marketing strategies.

Established strong relationships with clients, vendors, and community stakeholders.

Key Accomplishments:

Early in my career I consistently leased over 200 units per year, which resulted in a promotion to a larger property.

During the slow season I consistently maintained the highest total leases in February.

I set property records for improved performance, revenue generation and tenant retention for 17 years.

In 2024, the team was awarded “Property of the Year” for highest leasing quota 101% leased and a 98% occupancy rate.

2005-2007 Sales Associate

Norbert Pool, Hanover Park, IL

Provided personalized sales assistance for patio furniture and spas.

Managed contract negotiations, order processing, and customer relations.

Consistently ranked as a top 10% sales associate across all locations in the state.

Earlier in Career:

1998-2005 Account Manager Best Seats Tickets, Roselle, IL

Developed new accounts & managed corporate accounts and promotional events while maintaining 97% satisfaction.

Boosted sales via internet & direct contact within 6 months by 45%.

Exceeded targeted sales & managed distribution of inventory.

Proficiency in financial analysis, budget management, and maintaining accurate records.

Detail oriented & exceptional customer service skills improving customer satisfaction rates.

Efficiently and accurately in processing customer check–out including cash and credit cards.

Mentored new employees on customer service and organizing strategies to maximize performance to meet team success.

1992-1998 Assistant Property Manager Infinity Property Management, Glendale Heights, IL

Increased organic traffic by in marketing 40%, when I started at Infinity Property Management.

Promoted to Leasing Consultant achieved increased resident retention providing excellent communication skills and sales aptitude.

Promoted to Assist Leasing Manager increased occupancy rates by overseeing daily operations.

Created strong relationships with residents resulting in a 90% retention rate.

Proactive and adaptable to new regulations and economic & environmental conditions.

Evaluate potential applications to ensure compliance with company guidelines & fair housing regulations.

Technical Proficiencies/Certifications:

MS Office (Word, Excel), Internet, Onesite, Yardi, DocuSign, Email, and social media related to marketing of community

Licensed Leasing Real Estate Agent

National Apartment Leasing Professional (NALP) Certification

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