Customer Service Information Technology

ORLANDO J. VEGA

*** ********, ******, ** *****

Tel: 708-***-****

Email: ******.********@*****.***

PROFESSIONAL SUMMARY

A detail-oriented, flexible, motivated, independent, organized professional who has built an excellent reputation for quality work and in-depth knowledge of business, who is seeking a challenging position that utilizes my professional skills and knowledge.

Technical Troubleshooting

Software Installs

Phone & Online Support

Hardware Configurations

LAN Connectivity

Client/Server Models

DNS and DHCP Systems

Cloud Computing

Sever/Application Virtualization

Problem Diagnosis

Customer Service

Routing Protocols

User Training/Support

Effective Communication

Active Directory Infrastructure

TECHNICAL SKILLS

File Systems & Active Directory

Encryption Implementation

Microsoft Office Suite

Multifactor Remote Authentication

Computer diagnostics and repair

RADIUS & TACACS+

Customer Service & Support

Troubleshoot network connectivity issues

Telecommunications infrastructure

Installations, service, & updates

VMWare, Virtual PC

Audio & Video Editing

EDUCATION AND CERTIFICATIONS

Information Technology Security Administration MyComputerCareer 2021

PROFESSIONAL EXPERIENCE

Information Technology (Hands on Training)

Performed troubleshooting for computer, printer, & fax machine failures and software malfunctioning

Operated, adjusted, & repaired high volume duplicating equipment to perform associated copying tasks

Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues

Imported and exported client information into processing system

Manually keyed mail on letter sorting machine at 50 letters per minute

Organized and performed quality control on all outgoing mail identified by supply chain management software

Operate automated mail processing equipment, RF scanners, and manual methods of sortation and distribution

Resolved hardware and software technical problems in system elements after detailed analysis

Sorting & scanning product, labeling, verifying quantities, and use of computerized inventory equipment

Customer Service

Establishing outstanding customer satisfaction by being friendly, courteous, and professional

Organized and prioritized job-related tasks, improving team responsibilities, and effectively resolving obstacles

Training

Lead by example and ensure the execution of all safety, security, quality, and store operations policies

Weighed, received, inspected, loaded, unloaded, stored, delivered, and organized mail

Team with other associates to ensure smooth workflow within a high-volume depot environment

Organized with teams’ duties throughout shift and ensure all tasks were completed thoroughly prior to shift's end

WORK HISTORY

Family Specialst IL Action for Children June 2017 – Present

Senior Mail Clerk Segal Cambridge Singer & Mahoney 1998 – 2015

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