Customer Service Floor Associate

JT

JAZMINE THORNTON

*************@*****.*** C: 707-***-**** Vallejo, CA 94591

Multi-talented associate with 21 years of experience of customer service, stocking merchandise and ringing up customers. Skilled at shipping and receiving orders, moving products to shelves and completing customer transactions. Offering opportunities for personal contribution and growth. Highly personable and patient, with experience in

providing excellent customer service. Ability to work in a fast-paced, high-volume environment with ease. Can effectively prioritize, delegate and complete multiple tasks with years of management and supervisory experience. Quick learner, reliable, responsible and well organized team player in addition to the ability to work independently without the need of supervision.

Walmart Vallejo, CA

Sales Floor Associate Cashier

06/2016 - Current

Fast paced customer service responsible for handling daily sales and merchandising.

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Trained new team members in cash register operation, stock procedures and customer service.

Learned roles of other departments to provide coverage and keep store operational.

Answered phone calls to assist customers with questions and concerns. Walmart Vallejo, CA

Inbound and Outbound Warehouse

Associate

05/1999 - 04/2015

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Disposed of debris and hazardous materials properly to avoid contamination.

Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.

Recognized defective material and reported issues to management to facilitate prompt resolution.

Tracked movements with hand-held scanners and daily production sheets to keep records accurate.

Managed vendor relationships to support supply chain and maintain product quality.

Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.

Summary

Skills

Experience

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