Customer Service Tech Support
Resume:
Edna Lowe
McGehee, AR *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Tech Support
Concentrix
December 2020 to Present
I am a work form home customer service rep/tech support for Concentrix. I assist customers with Intuit tax service. My job duties included updating the customers programs, resolving errors in tax returns, and using Salesforce to resolve other issues with the ProSeries program. We communicate via chat with management and co workers. I have received several incentives for great work performance and attendance.
Family Service Coordinator
C.B. King Memorial School Inc. - McGehee, AR
November 2008 to March 2020
I communicated with the parents of children with possible development delays to assist them with enrolling the child in the dayhab program. Entered data and kept records of children’s progress as well as, communicated with teachers and other staff to ensure the needs of the children were met. Process Control
Federal mogul
February 2000 to August 2008
I was responsible for making sure each production line had the supplies and work orders needed to assemble and pack products.
Education
2-Year Technical Certificate in Health Information Technology UAM-COT McGehee - McGehee, AR
January 2010 to December 2012
2-Year Technical Certificate in Business Administration UAM-COT McGehee - McGehee, AR
January 2010 to December 2012
Associate's degree in Applied Science
UAM - Monticello, AR
June 2008 to December 2011
High school diploma or GED
Skills
• Administrative Experience (10+ years)
• Case Management (5 years)
• Developmental Disabilities Experience (10+ years)
• Event Planning (10+ years)
• Social Work (5 years)
• Microsoft Excel
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Salesforce (1 year)
• Technical Support (1 year)
• Computer Networking (1 year)
• Help Desk (1 year)
• Live Chat (3 years)
• Network Support (1 year)
• Troubleshooting (10+ years)
• Desktop Support
• LAN
• TCP/IP
• Microsoft SharePoint
• VoIP
• Active Directory
• DHCP
• ICD-9
• Medical terminology
Contact this candidate