Customer Service Experience

Samuel Peter M SUMMARY

Skilled customer service professional with over 2 years of

successful customer services . Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. WORK EXPERIENCE

Feb 2021 -

Aug 2021

Sep 2021-

July 2024

Network Marketing Executive

Apooges Herbal Care Pvt Ltd,Coimbatore

Making outbound calls to potential customers in

domestic .

Communicating with customers, Campion our

herbal products and customers needs and

identifying sales opportunities.

Maintain and expand your database of prospects

within your assigned territory.

Consistently log and record each-and-every

outreach made, in CRM, producing regular

activity reports.

Customer Care Executive

Air Connect India Pvt Ltd,Coimbatore

● Making outbound call to customer as per the raised ticket from company app .

● Communicating with customer as per raised tickets for issues .

● Inbound call from customer for complaints and

quires

● Customer some time raised complaints and quires

via mail we give proper replay for that and after

raised ticket form customer as per mail

● Consistently log and record each and every

outreach made, in CRM, producing regular activity

reports.

EDUCATION

Jun 2017 -

May 2020

DCSE : Diploma in Computer Science

Christ the king college, Coimbatore

Jun 2014 -

Apr 2015

SSLC

C.S.I Boys Her Sec School,

Coimbatore

72%

54%

LANGUAGES

English Tamil

PROJECT

CERTIFICATIONS

Feb 2023-

Internet of

Things Mar

2023

● One of the basic IoT skills is

understanding the core

concepts and principles of IoT,

such as the architecture,

components, protocols,

standards, and security of IoT

systems. You should also be

familiar with the common use

cases and challenges of IoT in

different domains and sectors.

Online T-shirt Designing Website in Visual

Studio.Net

Duration 3 Months

● Creating new website for

printing customized designs

in t-shirt through online

● As per you are idea of logs

,colors

,designs through online

website

DECLARTIONS

I hereby declare that the facts

given above are genuine to the

best of my knowledge and

belief .

Date:

Place: Coimbatore

INTERNSHIPS

Dec 2019 - Jan2020 Pc Maintenance & Troubleshooting

● Performed troubleshooting,

diagnosed, installed, upgraded,

configured and repaired computer

systems. Repaired and upgraded

hardware and software for PC

systems. Completed

troubleshooting on network

connectivity, desktop configuration,

printers connectivity, and network

access issues regarding

permissions.

● Responsibilities. Perform

maintenance of electrical systems

(replace light bulbs and sockets,

clean and repair circuit breaker

panels etc.) Perform manual

repairs when necessary (fix locks,

replace windows etc.) Conduct

general upkeep procedures (e.g.

landscaping) and other tasks as

assigned (painting, carpentry etc.)

Signature

M. Samuel Peter

Contact this candidate