Human Resources Continuous Improvement

GRACE MOON

**** ******** **. ******* ****, Maryland 20740

/in/grace-moon- ************@*****.*** 301-***-**** EDUCATION

University of Maryland Expected December 2024

Master of Professional Studies, Industrial/Organizational Psychology GPA 3.9 University of Maryland May 2023

Bachelor of Arts, Psychology

Minor: Disability Studies

Relevant Coursework

● Statistics and SPSS, Talent Development, Research Methods at Work, Selection and Clarification Issues, Business Fundamentals and Legal Issues, Strategic Management of Human Capital, Organizational Change EXPERIENCE

University of Maryland - TOGETHER Program August 2023 - Present Internship Coordinator College Park, Maryland

● Coordinated internship programs for 11 interns, collaborating with department heads to improve the program, resulting in a 25% increase in satisfaction and a 92% retention rate. Oversaw recruitment, screening 200+ applications per cycle, and conducting interviews. Organized 6+ orientation sessions and workshops each semester, matching interns with mentors to enhance their skills and career goals. HIAS January 2024 - April 2024

Human Resources Intern Silver Spring, Maryland

● Assisted in reviewing 20+ exit interview surveys and implemented strategies to enhance their effectiveness during offboarding, providing insights into employee experiences and supporting continuous improvement initiatives. Contributed to organizational efficiency by leading the creation of organizational charts, fostering transparent communication across teams. Refined onboarding processes to ensure seamless integration for new hires. Additionally, organized 3 team-building events that increased employee engagement and recognized 100+ employees with birthday cards to promote a positive workplace culture. Rocky Gap Casino Resort September 2020 - October 2023 Golf Course Waitress Flintstone, Maryland

● Delivered exceptional beverage services to 200+ golfers daily. Efficiently managed the daily setup and maintenance of the facility, including stocking supplies and thorough cleaning to maintain high standards of cleanliness and organization. Accurately handled all monetary transactions on the golf course, ensuring precise and secure cash management.

Your Career Kickstart November 2022 - October 2023 I/O Psychology Intern Remote

● Collaborated with cross-functional teams to study best practices for hiring and employee development, fostering comprehensive understanding and implementation of effective strategies. Engaged in 10+ hours per week of research aimed at enhancing the workplace environment, focusing on initiatives to bolster employee retention and reshape perceptions surrounding work culture. Conducted statistical analyses on performance evaluation data, contributing recommendations to improve employee productivity. Undergraduate Teaching Assistant August 2022 - December 2022 PSYC 433: Basic Helping Skills: Research and Practice College Park, Maryland

● Partake in weekly meetings with Graduate TA to analyze student work performance and engagement in order to build improved lesson plans while utilizing Canva, Microsoft Office, and Google Forms. SKILLS

● Statistical Techniques: ANOVA & Regression

● Software: IBM SPSS, Qualtrics, Microsoft Office Suite: MS Word, MS Excel 2013, MS Powerpoint

● Training and development program design and facilitation ADDITIONAL INFORMATION

Interests & Activities: START (Youth Tutoring), Photography, Management and Organization Society

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