Patient Care Practical Nurse

Nicole Whaley

Morrow, Ohio ● 937-***-**** ● ********@*****.***

Summary

Experienced healthcare professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in developing strategic and tactical execution of customer-centered services with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Certifications include:

License Practical Nurse, PN154186-M-IV -Oct. 2024

CPR, American Healthcare Academy - Jan. 2025

Dementia Live Caregiver Training- Aug. 2023

BELTSS Core of Knowledge Aug. 2023

Education And Training

Master of Science in Healthcare Administration 10/2022

Southern New Hampshire University, Hooksett, NH

Licensed Practical Nursing 02/2013

Hondros School of Nursing, West Chester, OH

Bachelor of Science: Business and Healthcare Administration 12/2011

Kaplan University, Davenport, IA

Associate of Applied Science: Medical Assisting 12/2004

Ivy Tech Community College of Indiana, Indianapolis, IN

Experience

Admissions Director/ Administrator in Training 06/2023 - Current

Sanctuary At Wilmington Place, Dayton, OH

Meet census goals by working with the communities interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center

Generates daily census report and biweekly reports while maintaining and enhancing occupancy percentage at or above budget with a payer mix that meets or exceeds the budget expectations

Worked with management team to improve workflows and eliminate unnecessary tasks.

Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.

Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

Licensed Practical Nurse 09/2019 - 12/2022

Alto Staffing, Dayton, OH

Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.

Administered medications and therapies in accordance with physician’s orders.

Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.

Documented patient medical histories, current symptoms and vitals.

Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Collaborated with multi-disciplinary staff to improve overall patient care.

Assistant Director of Nursing 08/2021 - 02/2022

Norwood Towers Post-Acute Care, Cincinnati, OH

Assessed competency of clinical staff to promote quality, continuity and safety.

Monitored development, implementation and updates of individualized care plans.

Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.

Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.

Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.

Maintained awareness of government regulations, health insurance changes and financing options.

Clinical Nurse Supervisor 02/2015 - 06/2018

Homecare By Blackstone, Cincinnati, OH

Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.

Provided strong leadership and guidance to nurses.

Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels.

Maintained quality care systems, standards and HIPAA confidentiality.

Educated patients about treatment care plans.

Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.

Clinical Nurse Liaison 07/2016 - 01/2017

Assurance Health, Cincinnati, OH

Assessed patient mental and physical conditions, on-site evaluations, and admissions.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Coordinated with healthcare team to establish, enact and evaluate patient care plans.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Clinical/Community Nurse Liaison 09/2015 - 07/2016

Montgomery Care Center/ Angels Above and Beyond, Cincinnati, OH

Performed preliminary evaluations of patient conditions, administering physical examinations and asking questions regarding mental health and lifestyle factors to report to physicians.

Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Licensed Practical Nurse 03/2013 - 01/2014

TriHealth Bethesda North Hospital, Cincinnati, OH

Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.

Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.

Documented patient medical histories, current symptoms and vitals.

Collected blood, urine or sputum from patients to perform routine laboratory tests.

Monitored infection control procedures to verify facility-wide health and safety.

Medical Practice Manager/ Medical Assistant 04/2008 - 07/2010

Premier Health Partners, Dayton, OH

Created and implemented policies and procedures for effective practice management.

Communicated with patients with compassion while keeping medical information private.

Complied with OSHA and HIPAA regulations.

Consulted with clinicians to develop business strategy.

Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.

Created and maintained electronic record management (EMR) systems to store data and develop reports.

Medical Assistant Program Instructor 03/2006 - 12/2008

Miami Jacobs Career College, Dayton, OH

Helped students develop technical and soft skills necessary for successful medical assistant work.

Maintained student engagement and program retention by offering quality education and support for unique needs.

Delivered education in line with governmental, accreditation and institutional policies and procedures.

Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.

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