Executive Assistant

Kandice Murphy

*********@*****.***

309-***-**** Silvis, IL

SUMMARY

Seasoned professional with 13 years of diverse experience, including e-commerce and customer service, seeking an Account Executive role. Skilled in developing strategies to enhance customer engagement and prospect growth. Adept at leveraging software tools to drive community and business initiatives. WORK

EXPERIENCE

N/A Silvis, IL

Stay at Home Mom Nov 2021 - Present

• Manages comprehensive household operations, including budgeting, scheduling, and educational activities, ensuring a well-organized and nurturing environment.

• Develops and implements strategies for child development, fostering emotional, social, and cognitive growth through targeted educational programs.

Goodwill of the Heartland Geneseo, IL

E-Commerce Specialist Sep 2018 - Nov 2021

• Assisted in developing digital merchandising and marketing strategies that enhanced online sales and website traffic.

• Established an online catalog and digital inventory system, improving department efficiency by 11%.

• Refined paid advertising campaigns with SEO techniques, resulting in a quarterly sales increase of 5%. Royal Publishing Moline, IL

Royal Publishing Moline, IL

Branch Secretary Nov 2015 - Jul 2018

• Streamlined senior management's scheduling, ensuring optimal time management and productivity.

• Developed and introduced an effective filing system, enhancing information retrieval and storage processes.

• Oversaw contract negotiations and implemented cost-saving strategies, achieving a 20% reduction in office supply expenses.

Fanfare Sports Marketing Moline, IL

Customer Service Representative Apr 2011 - Oct 2015

• Addressed customer inquiries and resolved complaints, ensuring high levels of satisfaction and loyalty.

• Communicated additional offerings to enhance customer experience and fostered ongoing engagement.

• Collaborated with cross-functional teams to develop and implement effective solutions to customer issues. EDUCATION

Education

Black Hawk College

Associate of Applied Science, Gender Studies

Moline, IL

Feb 2023

SKILLS

Public Relations • E-Commerce • Negotiation • Windows • Marketing • Analysis Skills • Branding • Sales • Cold Calling

• Adobe Acrobat • Account Management • Google Suite • Digital Marketing • Communication Skills • Organizational Skills • Time Management • Computer Skills • Data Entry • Microsoft Excel • Microsoft Word • Relationship Building

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