Customer Service Logistics Coordinator

Location:

Milwaukee, WI, 53202

Posted:

August 06, 2024

Contact this candidate

Resume:

JILL

CREAPEAU

C Milwaukee, WI *****,

414-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Expert Transportation professional skilled in selecting routes, preparing packages and monitoring simultaneous shipments. Prepare accurate, compliant documentation and quotes for all shipments. Well-organized in keeping all parties satisfied and shipments on-track.

Methodical Export Coordinator familiar with different rules and regulations governing goods transportation. Smooth transport into and out of country by working closely with shipping companies, insurers and customs brokers. Oversee consistent, efficient transportation for clients.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. SKILLS

• Paperwork Preparation • Rate Negotiation • Cost Calculation

• Freight Experience • Shipment Tracking • Price Quoting

• Customs Compliance • Customer Service

EXPERIENCE

Senior Ocean Export Coordinator January 2006 - August 2023 Schenker Oak Creek, Wisconsin

Arrange all aspects of LCL and FCL export shipments. Knowledge of domestic and foreign requirements of transportation.

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• Thorough knowledge of domestic trucking.

• Make sure customer export documents are correct.

• Issue all documentation to destination for customs clearance.

• Train new employees in ocean export.

• Close interaction with customers to advise the status of their shipments and alert of any problems.

• Close communication with all truckers, steamship lines and overseas offices/brokers.

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Import Specialist Ocean Export Specialist January 2004 - December 2005 Eagle Global Logists Franklin, WI

• Minimized shipping problems by coordinating duty and tariff payments for incoming and outgoing shipments.

• Handled problems smoothly, working out solutions with customs officials and expediting resolutions.

• Managed final destination transportation through contracted freight forwarding services. Lead Customer Service Representative January 1997 - December 2004 Taxair Freight Milwaukee, WI

Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution.

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Cultivated customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate information.

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• Trained new customer service team members in company policies, procedures and service delivery standards. REFERENCES

Denise Stevens

14125 W Maple Ridge Rd

New Berlin, WI 53151

414-***-****

(**************@*****.***

Dawn Vis

711 E Forest Hill Ave