3Rd Shift Computer Science

Jerome Walker

** ****** ***

Bolton, CT 860-***-****

Cell 860-***-****

*********@***.***

PROFILE

Proficient using variety of computer systems and PC software

Ability to prioritize and meet operation deadlines in a demanding and fast-paced environment

Conscientious and detail-oriented

Strong communication, organizational, and problem-solving skills

Employment

2021 2023 Excell/Cign Bloomfield,

Warehouse Person

1.Received return Cigna assets from New York Life employees

2.Enter return assets into SNOW system

3.Close return assets tickets

4.Processed all laptops to be redeploy to Cigna employees

5.Assist with wiping the laptops clean

6.Remind New York Life employees if they late in returning Cigna assets

1999-2019 Computer Science Corporation, East Hartford, CT

Computer Operation Specialists or Operation Analyst

1.Service Now – Escalate problems to repair issues that customer have.

2.Assist customers in United States, China, Asia and many other country

3.Remedy - Escalate problems to repair issues that customer have.

4.Monitor the Pratt & Whitney network worldwide.

5.Assist with servers within Datacenter.

6.Escort Vendors to repair servers in the datacenter

7.Monitor liberty that cool the datacenter

8.Monitor servers and applications that customers used

9.Answer high volume of calls

1999-2010 Manager

Manage Datacenter at for Computer Science, East Hartford, CT

1.Manage 20 people 3rd shift

2.Oversee the datacenter operation on 3rd shift

1979-1999 Pratt & Whitney, East Hartford, CT

Computer Operation Specialist

Computer Software Applications

Remedy

Snow

Education

Eastern Connecticut State University, Willimantic, CT

Bachelor of Science in Accounting, 05/1993

Hartford, CT, Capital Community College

Associate Degree in Accounting, 12/1990

Contact this candidate