Customer Service Representative
Resume:
Tampa, FL *****
*************@*****.***
MOLITA FRAZIER
SKILLS
● Project Management
● Excellent Sales Skills
● Great Organization Skills
● Customer Service Skills
● Microsoft Office Proficient
● Time Management
● Teamwork
● Negotiation Skills
EXPERIENCE
Sales Representative, Protect My Car — St. Petersburg, FL September 2019 - February 2023
● Consistently sold warranty contracts to customers
● Built strong rapport with clients by understanding needs and clearly explaining products
● Explained product prices and packages as well as answered questions and addressed concerns of customers
Customer Service Representative, AGR Group LLC — Largo, FL March 2018 - April 2019
● Assisted customers with their billing, explaining their bills to them, setting up a payment arrangement, and opening up an electric supplier accounts
● Provided outstanding customer services to the customer
● Provided explanation of electric rates and assisted customers to set up their account
Customer Service Representative, Macys — Clearwater, FL October 2016 - March 2018
● Answer the incoming calls from the Customers,Sales Associates,Furniture Repairman
● Set up deliveries for the customer,handle all damage furniture by setting up a tech visit
● Problem solved for the customers and the Sales Associates Account Specialist, Tampa Electric Company — Tampa, FL August 2000 - June 2015
● Activated and managed personal and business accounts
● Performed account synopsis and abstractions
● Product marketing to new and existing customers
● Governed company service complaints and developed solutions EDUCATION
Tampa Bay Bible College, Tampa, FL — Associates Degree in Christian Counseling
2017
North Marion High School, Sparr, FL — High school Diploma 1974
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