Service Representative Customer
Resume:
EMMANUEL
MUTOMB
MWAZAZ
PERSONAL
INFORMATION
Date of birth:
Nationality:
Congolese
Gender:
Male
Marital status:
Single
CONTACT
Address:
Windhoek
Phone:
+264 (85)64 11 058
Email:
**********@*****.***
LANGUAGES
- English
- French
- Swahili
PROFILE
I am a conscientious, reliable and hardworking individual. A young energetic male and a dedicated learner with good communication skills and pays good attention to detail seeking further training and experience in the corporate world.
WORK EXPERIENCE
10/2023 – 03/2024
Customer service representative, Cainiao France, Paris/ France Responsibilities:
Manage large amounts of incoming phone calls and chats
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
10/2021 – 09/2023
Bartender, The Catch Restaurant & Lounge, Windhoek/Namibia Responsibilities:
Mix, garnish and serve alcoholic and non-alcoholic beverages according to company specifications for guests at the bar.
Adhere to company standards for serving alcoholic beverages
Keep the bar clean and stocked up while always providing friendly and attentive service.
03/2019 – 01/2020
Assistant tour consultant, Kodiak Tour Operators, Windhoek/Namibia Responsibilities:
Helping clients book their tour in Namibia
Arranging reservations with hotels, guest-houses and camp sites
Welcoming clients at their arrival in Windhoek.
Meets and greets.
08/2017 – 01/2018
Bartender, Supporters Bar, Windhoek/Namibia
Mix, garnish and serve alcoholic and non-alcoholic beverages according to company specifications for guests at the bar.
Adhere to company standards for serving alcoholic beverages
Keep the bar clean and stocked up while always providing friendly and attentive service.
06/2013 – 10/2013
Teller, La colombe Money Transfer, Lubumbashi/DRC
Responsibilities:
Attending to customers sending/receiving money
handling customer financial transactions.
EDUCATION
2021-to date
Master of management, Namibia University of Science and Technology
2018 - 2019
Bachelor of Business Management Honours, Namibia University of Science and Technology
2015 - 2018
Bachelor of Business Management, Namibia University of Science and Technology
SKILLS & COMPETENCIES
Ability to work within a team
Fast learner
Ability to use self-initiative and work with minimal supervision
Knowledge in: Microsoft Word, Excel, PowerPoint etc.
Innovative business ideas
Ability to work under pressure
High level of intellectual curiosity
REFERENCES
1. Mr. David Tshombe
Company Representative Kodiak Tour Operators
Cell: +264-**-***-****
2. Mr. Jeremy Masengo
Manager la colombe
Cell: +243-**-**-**-***
3. Mr. Jacob Quashirai
Supporters Bar Manager
Cell: +264-**-***-****
4. Mrs. Ester Kashala
The Catch Manager
Cell: +264-**-***-****
5. Mr. Julian Ramos
Supervisor
Cell: +57-322-*******
Contact this candidate