Customer Service Continuous Improvement
Resume:
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Sibongile Xaba
Business Administration Management
Katlehong, 1431
xabasibongile81@gmail.
com
Reliable employee seeking for Admin / Customer service & Retentions position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills
• Customer complaint resolution
• Managing customer relations
• Customer retention
• Customer database management
• Improving customer satisfaction
Work History
Customer Resolution Consultant
JDG, Sandton
• Collaborated with team members to achieve target results.
• Resolved conflicts and negotiated mutually agreement with clients
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked with customers to understand needs and provide excellent service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed team communications and information for meetings.
• Maintained excellent attendance record, consistently arriving to work on time.
Retentions Supervisor
3Sixty client solutions / Doves Funerals, Braamfontein 2020-09 - Current
2012-11 - 2020-08
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• Used coordination and planning skills to achieve results according to schedule.
• Adhered to social distancing protocols and wore mask or face shield.
• Participated in team-building activities to enhance working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Collaborated with team members to achieve target results.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed team communications and information for meetings. Administration Officer
FNB Selby, Johannesburg
• Maintained personnel records and updated internal databases to support document management.
• Data Capturing, Paperwork softpro system, queries & Indexing. Call Centre Agent (Inbound)
Merchants, Johannesburg
• Receiving calls and Data capturing
• Maintained energy and enthusiasm in fast-paced environment.
• Delivered services to customer within specific timeframes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
Telesales Agent (Out-bound)
Direct channel holdings, Randburg
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Selling insurance and Data Capturing
• Collaborated with team members to achieve target results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
Cashier
KFC, Katlehong
• Helped customers complete purchases, locate items and join reward programs.
2011-08 - 2012-09
2009-10 - 2010-03
2006-11 - 2007-12
2006-02 - 2007-03
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• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Tallied cash drawer at beginning and end of each work shift.
• Welcomed customers and helped determine their needs Education
Business Administration And Management
Damelin College - Braamfontein
Call Centre Management
Besek Computer Training College - Germiston
Languages
• English
• Zulu
• Sotho
• Xhosa
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2016-02 - 2016-09
2005-02 - 2005-09
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