Team Members Quality Improvement
Resume:
Syed Maaz Quadri
Garrison Avenue, NJ
*********@*****.***
Summary
Demonstrated success in supervising, motivating and mentoring team members to achieve demanding operational objectives under tight deadlines by streamlining operations and increasing efficiency. Skills
● Production monitoring
● Resource Allocation
● Quality Improvement
● Team Supervision
● Issue resolution
● Training
● Client support
Experience
● Staff development
● Delegation
● Staff supervision
● Performance assessment
● Problem Solving
● Collaboration
Wipro April 2022 to July 2024Group Lead
Hyderabad, India
● Managing 40 team members along with 3 team leads
● Provide high level advice, identify opportunities of efficiencies, risk management and continuous quality improvement by working with the management team
● Maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
● Identify process gaps and work with Team/Stakeholders to address team
● HC reconciliation and forecasting of billing to achieve targets Wipro July 2019 to March Team Lead
Hyderabad, India
● Identifying and driving opportunities to enhance service delivery and customer experience Handling multiple customer service teams across chat, emails, calls mediums in transaction monitoring / KYC environment
● Fostered positive employee relationships through communication, training and development coaching
● Performing root cause analysis in deficient areas to identify and resolved issues
● Monitored team progress and enforced deadlines
● Managed 25 team members, offering constructive feedback on work performance Wipro July 2016 to June 2019 Senior Associate
Hyderabad, India
● Performing the due diligence on new Clients,requesting the KYC information,documentation,review and verification of received documents
● Investigating high risk customers and reporting where necessary and obtaining all necessary documentation to complete the customer verification
● Coordinating with the clients for query handling and resolving them through chats & mails
● Providing a reliable source of first hand information to customers of their payment account
● Analyzing statements to detect any patterns or trends that present illegal activities or frauds
● Responded to fraud alerts, chargebacks and disputes.
● Reviewed transaction data to determine and investigate irregular patterns.
● Performed investigations of fraud to determine timeline and losses. Education and Training
Indian Institute Of Management & Commerce Affiliated To Osmania University June 2016 Bachelors of Commerce: Accounts
Hyderabad
Sultan Ul-Uloom Junior College, Board of Intermediate January 2013 XII Hyderabad
Ravindra Bharathi School January 2011 SSC
Hyderabad, India
Languages
● English, Urdu, Hindi & Telugu.
Accomplishments
● Recognized as best Team lead for outstanding performance and team contributions for Q2, Q3 2020
● Recognized as best reviewer for consistently meeting targets of production & quality for Dec'18, Jan'19
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