Network Infrastructure Senior Analyst

PETER SUNDAY IBITEYE

***** ***** ****** *****, ***** MD 20720

•647-***-**** • *********@*****.***

I.T. Senior Analyst

provides technical/operational support and computer systems maintenance, Network administration, set up equipment, installs and configuration, diagnose, troubleshoot and perform tests and repairs on computer/network equipment to avoid total down time for business operations and profitability. Coordinate and deliver projects as required meeting the business objectives as directed by Technology Services Management.

Career Summary

10+ years highly experienced in relevant field of System and Network infrastructure with strong background in hardware computer repair (field and lab); Administering and monitoring performance of LAN/WAN network using remote connection tools, reduction of network infrastructure budget by 40%.

Assembled, imaged and configured client workstations, laptops, routers and servers

System Virtualization on Windows Server and Running user account/profile migrations in Active Directory between two domains using ForensiT, USMT and SCCM

Ticketing system efficiency using Service Now

Bitlocker encryption on windows 10 machines and Stored the encryption keys in Azure as managed by SCCM

Apple Macintosh devices and Windows operating systems managements

Trained new users in computer function, operations and applications

Using PowerShell on remote and onsite support

Effective time management in troubleshooting and solving complex system problems

Customer service oriented: Ability to serve and communicate with different types of customers and vendors efficiently.

Technical Skills: Computer Hardware and Software Applications

Operating Systems – Windows XP, Vista, 7, 8, 10 and Linux-based OS

Microsoft Office suites – 2003/2007/2010/2013, 2016, 0365

Server Operating System – Windows (2000, 2003, 2012 & 2016)

TCP/IP Network – Switches, Routers, NIC such as Cisco, Linksys, D-Link, Juniper, Mikrotik

Tools - Crimper, RJ connectors, Cat 5/6 cables, LAN tester

Virtualization platform including VMware and Hyper-V

Other platforms: Sophos, Pfsense firewall, Kali Linux, Sumologic, Openfiler

Various types of PC hardware such as, Apple/Mac, Dell, HP, Toshiba, IBM

Hard drives, monitors, printers, scanners, copier, sound equipment and video equipment

Skype for business and Microsoft Teams Meeting platform support

Cloud computing management on Microsoft Azure Active Directory (AD) /Microsoft Intune

Support Mobile devices such as iOS and Android

Active Directory and Microsoft Exchange

Strong knowledge and demonstrable experience of information security technologies and methods

Knowledgeable with IP networks and network infrastructure experience

Strong knowledge of Service Now (SNOW) ticketing system

Strong attention to detail, Strong troubleshooting/problem-solving ability

Analytical thinker with strong attention to detail

Professional Experience

Site I.T. Analyst / Project Support Analyst DEC 2019 – Till Date

Teksystem for Mars Digital Technologies

Imaged and configured user workstations, laptops, Desktops, IP Desk phones

Attended to minimum of 8 tickets alongside with other calls from customers a day

Performed Support activities include the maintenance of the office infrastructure, LAN, Servers, SDS Workstations and applications onsite and remote

Resolved Azure AD issues relating to Office 365 and SCCM application delivery

Resolved Global domain access and identity through Azure AD

Managed bitlocker PIN and recovery using Azure AD

Performed general software and electronic mail support (i.e. Ms Office O365, Network printing, Windows 10)

Performed daily network maintenance including network tape backups and monitoring

Configured, deployed and provided training of new hardware and software to the users

Performed remote support troubleshooting and resolution on security application and VPN programs such as bitlocker, Zscalar, Pulse secure and others

Integrated software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought out fall-back plan in accordance with ITIL Change Control procedures

Identified office procedures that could be made more efficient through the use of office systems

Analyzed network flow data for anomalies and detect malicious network activity

Performed incident response activities such as host triage and retrieval, malware analysis, remote system analysis, end-user interviews, and remediation efforts

Provide real-time guidance to customers on network configuration, security settings and policies, and attack mitigation procedures

Knowledge of various Application, mid-tier, Back-end and personal computer systems technologies including operating systems, networks, and applications development and testing software in order to:

oProvide technical expertise in all aspects of systems analysis and design for large complex systems

oDevelop recommendations and identify opportunities for maximizing technology to improve the efficiency of the clients' business or testing practices.

oGather information on programs, services and business objectives and design systems or testing specifications to meet these objectives.

oRecommend systems development and testing solutions that meet client needs and promote overall strategies and objectives.

oEvaluate vendor’s system design solutions and proposals to ensure business requirements are met.

oEvaluate vendor’s system design solutions and proposals to ensure a sound data, technical, and integrated architecture is developed and maintained.

Network Project Coordinator FEB – DEC 2019

EmergiTel Inc. (Spectrum/A.C. Lightning Project)

Lead and efficiently managed cable technicians to ensure that they pull, labeled and terminated Cat 6 cables throughout the building

Installed data equipment such as cable trays, data rack, patch panel, switches, Routers, server machine and ensure cable management

Connected and patched all cables to the right switches according to the VLAN specified

Leading or assisting with the implementation of new and enhanced systems including ensuring the promotion of all system components into the appropriate staging areas.

Provided technical support to end users by identifying and debugging problems encountered with hardware, software, communications, and applications including providing on site expertise to end users

Developed and maintained project documents including: Technical Documentation, Application Build Books, Support Documentation & Procedures

Communicated with and seeks advice from Business Project Analysts and/or the Manager Project Services regarding: project planning, project delivery, issues, opportunities or risks; project changes; business cases, solution recommendations; performance reports and reporting.

Attended and participated in the Change Management Process and Continuous Improvement efforts

Configured routers and switches according to the required configuration

Worked with the other I.T. Department on installation schedule to meet daily and weekly deadline

Provided daily reporting, progress updates, and tracking of technical issues

Lead I.T. Technician NOV - DEC 2018

TEKsystem (WPP/DELL Windows 10 Refresh Project)

Lead and efficiently managed Floorwalker technicians to ensure satisfactory service

Open checklist for the site devices/ workplace for deployment before the project started

Provide next day, post-deployment Desktop Support

Set-up new computer with workstation for the users

Bitlocker encryption on windows 10 machines and Store the encryption keys in the cloud

Work desk side to QA all installed units and tracked any technical issues that arise during service delivery

Check the SCCM logs and see why some of the machines are not encrypting and remediate

Provided daily reporting, progress updates, and tracking of technical issues to the Project Management team, Technical Team and Managers

(Fiera Capital Wins 10 Migration Project)

Unboxed new laptops, labelled and connected them to the network using CAT5cable

Started PXE boot on the computer to image Wins 10 version 1709 using SCCM

Performed USMT backup and restored on the new computer

Set-up new computer with workstation for the users and wiped clean the old legacy

Performed troubleshooting on any issue that may arise and resolved

Provided daily reporting, progress updates, and tracking of technical issues to the Managers

Network Project Technician SEPT – OCT 2018

Randstad Technologies (Cisco/Freedom Mobile Project)

Received and Unpacked 64 pieces of ASR 903 routers at Randstad office

Crimped RJ45 connectors and CAT5/6 cables for testing and troubleshooting

Performed testing on each router using 48V power pack

Upgraded IOS software and performed initial configurations

Configured the interfaces IP addresses as required

Configured the routers using OSPF routing protocol

Put the routers back into Cisco box, labelled it with site code and information

Rearranged all the boxes ready for pick-up & recorded all daily activities and duties and mailed to supervisor

I.T. Technician JAN – MARCH 2018

Crosslinx Transit Solutions

Managed, added and created user access and I.D. card for 10 new employees

Managed Active Directory and Resources of about 2000+ employees

Managed identity access management of Azure AD and application proxy

Generated and tracked average of 5 tickets/work orders per day

Imaged and configured user workstations, laptops, Desktops, IP Desk phones and mobile phone (iPhones, Mac, Surface, Dell and HP)

Performed onsite and remote tech support troubleshooting of hardware, software and networking issues for various users (Cisco & D-link routers)

Managed printer server for all locations with 30 printers at different locations

Computers and printers troubleshooting and resolved

Daily task reviewed and documented and related the same to the supervisor

I.T. Project Manager / Operations Manager Jan 2013 – MAY 2017

Wisdom Property Limited

Investigate and recommend alternative solutions to meet business and systems requirements.

Assist clients in identifying information requirements and collecting data; - Assess information technology, data, and systems requirements; - Interview users regarding business, information, and system testing needs and document these needs to fit established divisional standards. - Develop complex data and process models. - Lead the review of options for complete systems development and testing solutions.

Skills and ability to conduct environmental scans, consultations and information analysis to inform development.

Interpersonal, leadership, teamwork and relationship building skills in order to maintain effective linkages with all levels of contacts both internal and external in order to accomplish goals and objectives of assigned projects.

Technical abilities to automate, script, batch processes to retrieve,

This position requires knowledge of standard problem logging techniques and tools in order to track problems and ensure accuracy and completeness of problem documentation ensuring follow-up or corrective action

Problem-solving and negotiation skills to ensure that projects are completed on time;

Organizational, time management, and priority-setting skills in order to organize and coordinate multiple projects.

Skills and ability to work under pressure and respond to deadlines in a fast-paced environment.

I.T. Support Analyst/ Project Coordinator Jan 2009 – Dec 2012

New Creations Properties LTD

Deployed & managed all end user hardware and mobile devices including Windows, Android and Apple supported products

Management and maintenance of Microsoft Active Directory users and computers

Management and maintenance of Microsoft Exchange mailboxes and distribution lists

Provided first contact triage and troubleshooting of all reported hardware, software, system access, audio-visual, printer and telecom issues

Ensured all incidents and requests are properly tracked, reported, addressed, updated and closed in accordance with predetermined Service Levels

Actively participated in the identification and root cause analysis of systemic problems affecting the end user community to improve the overall user experience

Worked with external vendors for support of end user hardware / software or audio-visual equipment

Participated in the procurement process for all end user related purchases

Ensure that hardware and software asset management processes are followed and that these records remain accurate and up to date

Maintained inventory stock levels and follow all asset management procedures including quarterly asset audits

Kept current on the needs of other departments in the business by proactively shadowing, interviewing or investigating their experiences and needs with technology

Managed, tracked and maintained all end user-based software licensing

Worked closely with security on security related issues and initiatives including but not limited to responding to vulnerabilities, infections, patching, access updates and deployment of security tools

Monitored and administered IT systems of the company and made recommendations to senior managers and Directors regarding records of hardware issues, performance, supplies, upgrades and new installations required

Performed general user support and network administration, change VSAT KU-band to broadband network to reduced cost and enhance more connectivity, Virus detection and removal.

System formatting and data recovery; Installed new equipment/devices and relocated same

Built and Managed the company website using CMS (Joomla and WordPress)

Education, Certification & Qualifications

CSM

PMP

CompTia Security+ Certification

ITIL® Foundation Certification

Dell A+ certification

Certificate in SOC Cybersecurity Analyst Training

oJVS/Cyberwall Ontario Canada

Certificate in I.T. Infrastructure. (Adv Switching & Routing and Sever 2016)

oHumber College Ontario Canada

Applied Bachelor (Higher National Diploma) in Physics Electronics.

oThe Federal Polytechnic Offa Kwara State Nigeria.

Network Training course (CCNA).

oExpert World Training Centre, Lagos Nigeria

Certificate in VPN Implementation and VSAT Earth Station Installation

oKits Technologies, Lagos Nigeria

Diploma in Computer Engineering (Repair & Maintenance)

oPPSD Computer College, Lagos Nigeria.

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