Customer Service Sales Associate

Donkivian Frederic

***** ** **** **

Miami Gardens, FL 33169

M: 786-***-****

*****************@*****.***

SUMMARY:

Enthusiastic Server with two years experience in hotel environments. Proficient in working collaboratively, maximizing satisfaction, and exceeding restaurant standards. Able to build report quickly with peers and customers alike.

HIGHLIGHTS:

Exceptional interpersonal ability

Skilled at customer service

Proficient salesperson

Hardworking and reliable

Point of Sale (POS) system operation

Follows food safety regulations

Conflict resolution ability

Trained in bartending

Leadership skills

EXPERIENCE:

Retail Sales Associate

02/2020 to Current

H&M-Plantation, FL

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at

diverse locations.

•Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Server

02/2018-01/2020

Comfort Suites-Dania, FL

•Kept tables clean and free of trash, and cleaned dining areas in between guests.

•Helped host staff arrange tables, manage seating, and handle service issues.

•Managed an average of 6 tables, and covered up to 12 at once as needed due to volume or short staffing, while maintaining customer service standards.

•Consistently followed hotel and restaurant protocols, quality assurance standards, and all regulations.

•Anticipated guest needs and addressed all requests promptly.

Cafeteria Aide Cashier

11/2016-07/2012

Miami VA medical center

Miami, FL

•Delivers consistent and healthy portions of food in a timely manner.

•Operates cash register for processing employee payments.

•Creates visually pleasing environment by arranging beverage and snack items multiple times per day.

•Sustains clean workspace by washing silverware and completing various other cleaning tasks.

•Prepares and serves breakfast and lunch on a daily basis.

•Maintains daily activity logs and time sheets to keep all accounts accurate and up-to-date.

•Mentors new staff and provides assistance to all staff as needed.

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