It Support High School
Resume:
Richelle Ann L. Adriano
Brgy. Tinago, Tomas Oppus, Southern Leyte
Contact no.: 095*-***-****
Email address: ***************@*****.***
PERSONAL BACKGROUND
Age: 35 years old
Sex: Female
Civil Status: Single
Height: 152 cm
Weight: 60 kg
EDUCATIONAL BACKGROUND
College – Bachelor of Science in Information Technology (Networking)
2013 graduate
Southern Leyte State University – main campus
Sogod, Southern Leyte
High School – New Ormoc City National High School
Ormoc City
SKILLS and INTERESTS
Computer literate (MS Office, software and hardware application, basic troubleshooting)
Basic knowledge in networking such as network configuration, routers, switches and other networking medium
Self-motivated
Hardworking and honest
Punctual
Resourceful
A very good driver with driving license
Guitar and keyboard
motorbikes
WORK EXPERIENCE
2012 – 2013 Philippine Long Distance Telephone Company – Paranaque City( worked as a student trainee.
Tasked to connect/disconnect telephone and DSL lines
Tasked to troubleshoot defective telephone and DSL lines
Tasked to assist phone calls
Tasked to monitor service orders
Tasked to coordinate with the voice and data fulfillment personnel over the phone for remote assistance and configuration
2019 to 2020 – self-employed (started a small business)
2021 to 2024 - Wipro Phils Inc.
Customer service representative
Skilled in Domestic, International, Premier and Web support line of business.
CERTIFICATES AND SEMINARS ATTENDED
CERTIFICATE OF PARTICIPATION
SKILLS ENHANCEMENT TRAINING
Supported by Expert Global Solution (EGS) Recruitment Team
ELJQC site on March 10-14, 2014
CISCO NETWORKING ACADEMY
CERTIFICATE OF COURSE COMPLETION
CCNA EXPLORATION (LAN SWITCHING AND WIRELESS – November 10, 2011)
CCNA EXPLORATION (ACCESSING THE WAN – May 31, 2012)
CCNA EXPLORATION (ROUTING PROTOCOLS AND CONCEPTS – June 14, 2011)
RSA AUTOMATION AND ROBOTICS
(RADIO FREQUENCY IDENTIFICATION)
GRAND MAJESTIC CONVENTION CENTER – CEBU CITY
February 9, 2012
RSA AUTOMATION AND ROBOTICS
(CAREER PLANNING WORKSHOP)
GRAND MAJESTIC CONVENTION CENTER – CEBU CITY
February 8, 2012
REFERENCES
Mr. Sencio Asumen Jr.
Christ Faith Fellowship Church – Host Pastor
Zone 1, Sogod, Southern Leyte
Mr. Wilfredo F. Sarmiento
Senior Testboardman/Training Officer
Main Distributing Frame Dept.
PLDT CSZone – Paranaque City
Contact no. (02)825-2200
Mr. Michael Angelo P. Giangan
3rd mechanical engineer
OFW – seafarer
Contact this candidate